Lot Associate Part Time (OSHAWA)

The Home Depot Canada; Oshawa; On-site; CAD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Lot Associate to enhance customer experience by loading orders and ensuring a welcoming environment. This role emphasizes effective communication and customer focus, making you the first and last point of contact for customers. You will ensure safety and organization in the parking lot while engaging with customers to meet their needs. If you thrive in a dynamic environment and enjoy helping others, this opportunity is perfect for you. Join a team that values your contributions and offers a flexible work schedule in a supportive atmosphere.

Qualifications

• 1 to 2 years of retail experience is preferred.
• Strong customer service skills are essential.

Responsibilities

• Load orders into customer vehicles and ensure a safe parking lot.
• Follow safety and loss prevention policies.
• Maintain cleanliness and organization in loading areas.

Skills

Interpersonal skills

Organizational skills

Attention to detail

Education

Highschool Diploma or Equivalent

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview

The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours play a vital role in this position, as the Lot Associate is often the first and last Associate to interact with a customer.

Key Responsibilities

Ensures Customer Satisfaction

• Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer.
• Maintain a sufficient quantity of carts near the entrance of the store.
• When required, ask open ended questions about the customer’s projects in order to determine their needs and level of expertise.
• Approach customers to determine if they need help loading product into vehicles and/or shopping carts.
• Plan the best method of loading and securing merchandise in customer’s vehicle as per Safe Loading Training.
  
  

Maintains Safety and Security

• Ensure that all exits/loading areas are not blocked or cluttered; sweep and clean debris off front apron and lumber loading pad.
• Follows all Safety and Loss Prevention policies and procedures.
• Using appropriate safety procedures with all equipment.
  
  

Competencies

• Communicates Effectively
• Customer Focus
  
  

Skills

• Interpersonal skills
• Organizational skills
• Attention to detail
  
  

Direct Manager/Direct Reports

• Front End Supervisor
  
  

Travel Requirements

• None
  
  

Physical Requirements

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items
  
  

Working Conditions

• Working within a flexible schedule that may include evening and weekends.
• Warehouse environment that can be dusty and noisy.
• Working in all weather conditions – frequent exposure to different weather conditions when loading and unloading product.
• Doors are frequently open, causing drafts and interior temperature changes.
  
  

Minimum Education

• Highschool Diploma or Equivalent
  
  

Minimum Years Of Work Experience

• 1 to 2 years Retail experience
  
  

Minimum Leadership Experience

• NA
  
  

Certifications

• NA
  
  

Other Requirements/Assets

• NA