Lot Associate Part Time - ANCASTER

The Home Depot; Hamilton; On-site; CAD 26,000 - 29,000; Full time

Job summary

The Home Depot Canada is seeking a Lot Associate to help customers by loading orders into their vehicles and keeping the parking lot safe and welcoming. You will be the first and last associate to interact with customers, delivering friendly service and guiding them to the right solutions for their projects.

Working in a warehouse environment, you will follow the GET model, assist with loading, maintain carts, and ensure safety protocols are followed while serving customers during flexible hours

Qualifications

• High school diploma or equivalent required.
• Retail or customer service experience preferred.
• Strong communication and teamwork skills.

Responsibilities

• Ensures Customer Satisfaction by following GET Model (Greeting, Engaging, Thanking).
• Maintain a sufficient quantity of carts near the entrance of the store.
• Ask open-ended questions about the customer's projects to determine needs.
• Approach customers to determine if they need help loading product into vehicles or carts.
• Plan the best method of loading and securing merchandise in customer’s vehicle as per Safe Loading Training.
• Follow Safety and Loss Prevention policies and use proper safety procedures with equipment.

Skills

Interpersonal skills

Organizational skills

Attention to detail

Education

Highschool Diploma or Equivalent

Job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview:

The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours play a vital role in this position, as the Lot Associate is often the first and last Associate to interact with a customer.

Key Responsibilities:

Ensures Customer Satisfaction

• Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer.
• Maintain a sufficient quantity of carts near the entrance of the store.
• When required, ask open ended questions about the customer’s projects in order to determine their needs and level of expertise.
• Approach customers to determine if they need help loading product into vehicles and/or shopping carts.
• Plan the best method of loading and securing merchandise in customer’s vehicle as per Safe Loading Training.

Maintains Safety and Security

• Ensure that all exits/loading areas are not blocked or cluttered; sweep and clean debris off front apron and lumber loading pad.
• Follows all Safety and Loss Prevention policies and procedures.
• Using appropriate safety procedures with all equipment.

Competencies:

• Communicates Effectively
• Customer Focus

Skills:

• Interpersonal skills
• Organizational skills
• Attention to detail

Direct Manager/Direct Reports:

• Front End Supervisor

Travel Requirements:

• None

Physical Requirements:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions:

• Working within a flexible schedule that may include evening and weekends.
• Warehouse environment that can be dusty and noisy.
• Working in all weather conditions – frequent exposure to different weather conditions when loading and unloading product.
• Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education:

• Highschool Diploma or Equivalent

Minimum Years of Work Experience:

• 1 to 2 years Retail experience

Minimum Leadership Experience:

• NA

Certifications:

• NA

Other Requirements/Assets:

• NA

The pay range for this position is between $18.60 - $19.60

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. Our process is designed to ensure human oversight is maintained throughout the selection process.