Lot Associate: Full Time - SAANCIH

The Home Depot

Saanich

Hybrid

CAD 39,000 - 41,000

Full time

26 hours ago

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Job summary

The Home Depot Canada in Saanich, BC is seeking a Lot Associate to load orders into customer vehicles and keep the parking lot safe and welcoming. You will interact with customers using the GET model, assist with loading, and maintain safety procedures while supporting store operations.

Ideal candidates have 1–2 years of retail experience and a high school diploma or equivalent. The role is full-time with flexibility for evenings/weekends and opportunities for growth within The Home Depot.

Qualifications

1–2 years retail experience
High school diploma or equivalent
NA

Responsibilities

Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer.
Maintain a sufficient quantity of carts near the entrance of the store.
Ask open-ended questions about the customer’s projects to determine needs and expertise.
Approach customers to help loading products into vehicles or carts.
Plan loading methods and secure merchandise per Safe Loading Training.
Ensure exits/loading areas are clear and safe.

Skills

Interpersonal skills

Organizational skills

Education

High school diploma or equivalent

Job description

Lot Associate: Full Time - SAANCIH at The Home Depot in Saanich, BCV8N 3E3

Job Description

Pay Range: $18.75 - $19.75

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview:

The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours play a vital role in this position, as the Lot Associate is often the first and last Associate to interact with a customer.

Key Responsibilities:
Ensures Customer Satisfaction

Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer.
Maintain a sufficient quantity of carts near the entrance of the store.
When required, ask open ended questions about the customer’s projects in order to determine their needs and level of expertise.
Approach customers to determine if they need help loading product into vehicles and/or shopping carts.
Plan the best method of loading and securing merchandise in customer’s vehicle as per Safe Loading Training.

Maintains Safety and Security

Ensure that all exits/loading areas are not blocked or cluttered; sweep and clean debris off front apron and lumber loading pad.
Follows all Safety and Loss Prevention policies and procedures.
Using appropriate safety procedures with all equipment.
Communicates Effectively
Customer Focus

Skills:

Interpersonal skills
Organizational skills

Direct Manager/Direct Reports:

Front End Supervisor

Travel Requirements:

None

Physical Requirements:

Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions:

Working within a flexible schedule that may include evening and weekends.
Warehouse environment that can be dusty and noisy.
Working in all weather conditions – frequent exposure to different weather conditions when loading and unloading product.
Doors are frequently open, causing drafts and interior temperature changes.
Highschool Diploma or Equivalent

Minimum Years of Work Experience:

1 to 2 years Retail experience
NA

Certifications:

Other Requirements/Assets:

Our Core Values

Our associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.

Taking Care of Our People

The key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.

Respect For All People

In order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as part of The Home Depot Canada team.

Doing The Right Thing

We exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.

Building Strong Relationships

Strong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.

Giving Back

An important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.

Along with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.

Creating Shareholder Value

The investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.