Loss Prevention Supervisor, Full Time, Vancouver Oakridge Park

TIFFANY & CO; Burnaby; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Security Professional to uphold high standards of safety and service. In this role, you will lead and motivate a security team while ensuring the physical security systems are fully operational. Your focus will be on creating a secure and welcoming environment for clients, enhancing their experience through exceptional service. If you have a passion for security and a commitment to excellence, this is an exciting opportunity to make a significant impact in a luxury retail setting.

Qualifications

• Valid Security License is required.
• Experience in retail/security environment preferred.

Responsibilities

• Ensure Global Protection Standards and lead security teams effectively.
• Manage physical security systems and conduct vulnerability evaluations.
• Enhance customer experience through security team management.

Skills

Communication Skills

Interpersonal Skills

Problem Identification

Customer Service

Computer Skills

Education

High School Diploma

Tools

CCTV Systems

Alarm Systems

Security Equipment

Job description

Security

• Ensure Global Protection Standards are maintained.
• Lead and motivate the security team(s) to consistently focus on the main drivers of security culture such as MPS, door coverage, employee awareness training and safety.
• Partner with Operations and Security Management to identify shrink reduction opportunities.
• Optimize security schedules to maximize coverage during peak hours, events, overnight coverage, facilities support etc. Partnering with Security Management.
• Support Emergency Preparedness and Incident Management efforts (Tiffany Prepared) including serving as the point person during an emergency.

Physical Security

• In close partnership with the Security Manager, ensure the physical security systems and equipment are functioning to expectations.
• Ensure that all physical security systems and maintenance schedules are to standard including CCTV, alarms, radios, locks, keys, perimeter doors / gates, etc. Initiate and follow up on all repairs as necessary.
• Conduct vulnerability evaluations or other tasks as directed by the Security Management.

Sales and Service Excellence

• Deepen the relationship with our clients to drive lifetime loyalty and overall spend.
• Manage security team to act as a Tiffany luxury security professional with a customer eccentric approach.
• Partner with store management to lead store initiatives and cross functionality which provides an elevated/exceptional client experience.
• Coach staff to enhance the customer experience by acknowledging clients as they enter and leave the store, providing each customer with a consistent and gracious greeting.
• Project a professional and calm demeanor while dealing with clients and employees regardless of the situation.

Qualifications:

Required Qualifications

• Valid Security License.
• High School Diploma.
• Ability to work retail store hours as necessary, including nights, weekends and holidays.
• Highest level of integrity.
• Ability to communicate with customers and employees both verbally and written.
• Strong computer skills.
• A sense of urgency that will lead to quick identification of problems and appropriate action.
• An openness and ability to approach people and problems which will foster a spirit of cooperation and participation from all individuals toward a common goal.
• Strong interpersonal skills including ability to work with geographically remote individuals.
• Must have authorization to work in Canada or in the country where the position is based.

Preferred Qualifications

• Experience in a retail/security environment.
• One - two years prior experience in a security related position with an emphasis on customer service.

Tiffany & Co is committed to fostering a workplace where individual differences are recognized, appreciated, and respected and encourage applications from people with disabilities. Accommodations are available for applicants with disabilities throughout the entire hiring process. If you require an accommodation, please contact us at [e-mail] to let us know and we will work with you to meet your needs. We wish to thank all applicants for their interest in Tiffany & Co., but only those selected for an interview will be contacted.

The hiring range for this position ranges from $25-33.70. The rate of pay offered will be dependent upon candidates' relevant skills and experience. This role is also eligible for sales commission.