Loss Prevention Professional - Part-Time, Ottawa Rideau

TIFFANY & CO; Ottawa; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Loss Prevention Supervisor to ensure a secure environment for customers and staff. This role is pivotal in delivering the iconic customer experience that the brand is known for. The ideal candidate will foster relationships with clients, support store operations, and manage security protocols. You will be part of a passionate team that values excellence and dedication, contributing to a workplace that celebrates individual differences and promotes a culture of respect. Join this dynamic environment where your contributions will make a meaningful impact on customer satisfaction and store success.

Qualifications

• High School Diploma required; basic computer skills needed.
• Experience in retail/security preferred with customer service focus.

Responsibilities

• Lead security operations and ensure a safe environment for customers.
• Enhance customer experience and support sales through service excellence.
• Supervise security team and manage operational tasks effectively.

Skills

Customer Service Skills

Security Awareness

Communication Skills

Problem-Solving Skills

Education

High School Diploma

Tools

Basic Computer Skills

Job description

Overview:

Tiffany & Co... the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

Tiffany employees honor every special moment in our customer's lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience (Creating Connections, Providing Personalized Experiences and Honoring the Tiffany Legacy) is never compromised.... and it never will be.

Responsibilities:

The Loss Prevention Supervisor takes the lead in maintaining a secure environment for customers and employees at all times. This role includes serving as ambassador and first point of contact for Tiffany customers and is critical to provide a positive Tiffany experience from beginning to end for each customer. Responsibilities include both security and back of house operations and controls.

1. Sales: Deepen the relationship with our clients to drive lifetime loyalty and spend. Act as a Tiffany ambassador and carry out store operations to support the store in consistently achieving sales plan.
2. Service: Elevate in store experience consistently delivering memorable moments. Demonstrate passion as a Tiffany brand ambassador during every customer interaction. Demonstrate Client Experience Behaviors identified within the TEI program (Voice of Customer Survey). Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.
3. Security Controls and Operations: Provide exceptional security and operations support to drive sales and service. Partner with Senior Security Officer and Management to deter theft, report missing assets, respond to emergency situations and implement Incident Management Programs procedures. Ensure security systems and procedures are adhered to by following up on daily inspections, equipment, alarm tests, inspections, key access, and report submissions. Carry out operations tasks including opening and closing procedures. Assist in supervision of task delegation and training of security members and ensure store is fully trained on all security related trainings. Schedule and coordinate facilities repairs and communicate with store team.

Qualifications:

Required Qualifications:

• High School Diploma.
• Basic computer skills.
• Ability to work retail store hours as necessary, including nights, weekends and holidays.
• Must have authorization to work in the country where the position is based.

Preferred Qualifications:

• Experience in a retail/security environment.
• 1 year prior experience in a security related position with an emphasis on customer service.

Tiffany & Co is committed to fostering a workplace where individual differences are recognized, appreciated, and respected and encourage applications from people with disabilities. Accommodations are available for applicants with disabilities throughout the entire hiring process. If you require an accommodation, please contact us at [e-mail] to let us know and we will work with you to meet your needs. We wish to thank all applicants for their interest in Tiffany & Co., but only those selected for an interview will be contacted.