Loss Prevention Officer

Omni King Edward Hotel; Toronto; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Loss Prevention Officer to ensure the safety and security of guests and staff. This role requires a proactive approach to monitoring hotel property and responding to incidents with professionalism and care. The ideal candidate will have a strong background in security, excellent communication skills, and the ability to remain calm under pressure. Join a dynamic team that values respect and empowerment, and contribute to a safe and welcoming environment for all visitors. If you are passionate about service and safety, this opportunity is perfect for you.

Qualifications

• Must possess a Valid Ontario Ministry Security Guard Licence.
• Previous Loss Prevention/Security experience preferred.

Responsibilities

• Patrol hotel property to ensure the safety of guests and employees.
• Initiate and follow-up with all investigations of crimes committed.
• Assist sick/injured guests ensuring all documentation is completed.

Skills

Effective Communication

Basic Computer Knowledge

First Aid/CPR Certification

Knowledge of Ontario Criminal Code

Ability to Remain Calm Under Stress

Education

Valid Ontario Ministry Security Guard Licence

Previous Loss Prevention/Security Experience

Job description

Overview / vue gnrale

King Edward Hotel

With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 120 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and shopping centres. It's no wonder the Omni King Edward is the perfect destination for business and leisure travellers alike.

The Omni King Edward Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni King Edward Hotel may be your perfect match

Job Description / description de l'emploi

The Loss Prevention Officer ensures the safety and tranquil stay of hotel guests and employees, enforcing the policies and procedures of the hotel and recording in writing any assigned task.

Qualifications / qualifications

• Must possess a Valid Ontario Ministry Security Guard Licence
• Previous Loss Prevention/Security experience preferred
• Must be able to stand and walk for up to 4 hours per shift.
• Must be able to communicate effectively by telephone, email, radio and reporting.
• Must have basic computer knowledge.
• Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
• First Aid/CPR Certification is required.
• Knowledge of Ontario Criminal Code, Tresspass to Property Act & Ontario Use of Force
• Must be able to remain clam and professional during stressful situations.
• Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays

Responsibilities / responsabilits

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.
• Initiate and follow-up with all investigations of crimes committed against property and persons.
• Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
• Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.
• Monitor/distribute visitor and vender access to the property by distributing visitor badges.
• Perform frequent bag checks for associates leaving the property.
• Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.
• Maintain confidentiality when dealing with sensitive guest or associate issues.
• Prepare incident and accident reports accurately and in the specified format
• Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
• Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.

Source: Hospitality Online