Loss Prevention Associate

Kent Building Supplies; Charlottetown; On-site; CAD 25,000 - 32,000; Full time

Job summary

Kent Building Supplies is seeking a Loss Prevention Associate to monitor and enhance store security, conduct surveillance across all areas, and assist investigations with corporate security. The role may involve travel to other Kent locations as needed. Wage range is $18.50-23.00/hr.

The position requires experience in loss prevention or security, plus relevant certifications and strong attention to detail. This is a full‑time role based in Charlottetown, PEI, Canada.

Qualifications

• Two to five years of experience in loss prevention, security, or law enforcement.
• Trade Certification or College Diploma required.
• First Aid and CPR certification may be beneficial for on‑scene response.
• Strong attention to detail and urgency in investigations.
• Effective communication with staff, customers, and law enforcement.
• Proficiency with Microsoft Office for reporting and documentation.
• Experience with surveillance equipment and security systems.

Responsibilities

• Review and maintain the store's security system and surveillance.
• Investigate internal cases using loss prevention tools.
• Build and record cases to support findings and conclusions.
• Audit inventory and record shortages; prevent losses.
• Intervene and apprehend shoplifters per company policy.
• Coordinate investigations with corporate security and law enforcement.

Skills

Attention to Detail

Communication Skills

Surveillance Experience

Inventory Control Knowledge

Investigations Experience

Loss Prevention Experience

Driver's License

Microsoft Office Proficiency

Industry Knowledge

Education

Trade Certification or College Diploma

First Aid & CPR Certification

Job description

Job Description

The Loss Prevention Associate will be responsible for reviewing and maintaining the store's security system, conducting surveillance of all areas including perimeter checks, ensuring cycle counts are completed, presenting tips at team meetings and associate orientation, and assisting in investigations with corporate security. Travel to other store locations may be required for investigations. Wage range: $18.50- 23.00/hr.

Responsibilities

• Use loss prevention tools to investigate internal cases
• Build and record cases to support findings and conclusions
• Conduct investigations of theft
• Audit inventory and keep a record of any shortages
• Apprehend shoplifters according to company regulations
• Review and maintain the store's security system
• Ensure surveillance equipment stays operational
• Monitor video feed and occasionally test surveillance systems
• Conduct surveillance of all areas, including perimeter checks
• Caution against theft on the floor by observing patrons
• Partner with management to build loss prevention awareness
• Interview employees during investigations
• Travel to other store locations as required for investigations
• Present tips at team meetings and associate orientation
• Work with police and other legal entities after the investigation is finished

Qualifications

• Trade Certification or College Diploma
• 2-5 years experience
• First Aid and CPR Certification: Valid certification in first aid and CPR may be beneficial, especially if the specialist is required to act as a first responder to medical situations while on duty
• Strong Attention to Detail: Ability to work with high attention to detail and a sense of urgency in conducting investigations and implementing security measures
• Communication Skills: Capability to effectively communicate with individuals of various backgrounds, including employees, customers, and law enforcement, to gather information and convey security protocols
• Microsoft Office Proficiency: Intermediate skills in Microsoft Office applications for report writing, documentation, and data analysis
• Experience in Investigations: Previous experience in conducting investigations, preferably in the context of loss prevention, security, or law enforcement
• Loss Prevention or Policing Experience: Prior experience in a loss prevention role or a background in law enforcement to understand security protocols and investigative procedures
• Driver's License: Possession of a valid Class 5 Driver's License, which may be required for travel to other store locations for investigations
• Surveillance Experience: Familiarity with surveillance equipment and techniques, including monitoring video feeds and testing surveillance systems
• Inventory Control Knowledge: Understanding of inventory control processes and experience in auditing inventory and recording shortages
• Industry Knowledge: Knowledge of building supplies or relevant industry products, as well as an understanding of retail loss prevention best practices

About Us

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

About The Team

Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to increase our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a member of Independent Lumber Dealers Co-operative and the ARENA buying group which ensures our great product selection and pricing