Loro Piana, Client Advisor - Canada, Yorkdale

LORO PIANA; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

Loro Piana is seeking a Client Advisor to enhance store performance and provide exceptional client service. The role involves driving sales, maintaining client relationships, and collaborating with team members to ensure a seamless shopping experience. Ideal candidates will have a passion for luxury products and extensive sales experience.

Benefits

Healthcare

Tuition reimbursement

Mental health support

Fertility support

Adoption and surrogacy support

Qualifications

• 3+ years of sales experience, preferably in a luxury retail environment.
• Ability to lift and move up to 40 pounds.

Responsibilities

• Exceed personal sales goals and ensure continuous growth.
• Cultivate and maintain strong relationships with clients.
• Promote products and drive sales growth.

Skills

Customer service

Teamwork

Problem-solving

Sales knowledge

Tools

Microsoft Office

SAP

Job description

Loro Piana is an Italian luxury Maison founded in 1924, renowned for creating the finest textiles, ready-to-wear collections, accessories, and bespoke garments. Our commitment to exceptional craftsmanship and the use of the world's finest raw materials positions us as a leader in the luxury industry. As part of the LVMH group, we uphold a strong dedication to quality and excellence.

Position:

We are seeking a Client Advisor to join our team. In this role, you will be crucial to the store's success by driving sales and providing exceptional service. Your passion for luxury products, ability to build client relationships, and skill in curating elevated shopping experiences will support our key business objectives.

Responsibilities:

• Exceed personal sales goals and contribute to team growth while maintaining Loro Piana standards.
• Develop comprehensive product knowledge to assist in sales.
• Work collaboratively with team members to ensure a seamless shopping experience.
• Build and maintain strong client relationships through follow-up and after-sales support.
• Update client information to personalize future interactions.
• Engage actively with clients to promote products and drive sales.
• Maintain store displays according to visual merchandising guidelines.
• Collaborate with management to implement strategies that enhance sales performance.
• Identify opportunities to optimize sales and operational efficiency.

Profile:

Skills and Requirements:

• Minimum 3 years of sales experience, preferably in luxury retail.
• Proficient in Microsoft Office, SAP, and digital tools.
• Excellent customer service, teamwork, and problem-solving skills.
• Knowledge of sales operations and inventory management.
• Ability to lift and move up to 40 pounds.

Additional Information:

What We Offer:

We foster a supportive, rewarding work environment that values employee well-being and growth. Our benefits include healthcare, fertility support, adoption and surrogacy assistance, tuition reimbursement, and mental health resources.

EEO Statement:

We are committed to creating an inclusive culture where everyone feels a sense of belonging. We strive for diversity in our outreach and recruitment efforts and continually assess our employee and candidate populations to promote equity and inclusion.