Long Haul Dispatch/Customer Service Representative

Long Haul Dispatch/Customer Service Representative - St. John's, NL

Jump Recruitment Specialists has partnered with Hunt's Logistics in search of a full-time permanent Long Haul Dispatch/Customer Service Representative for their St. John's location.

The Long-Haul Dispatch/Customer Service Representative is responsible for day-to-day planning and communication with long-haul drivers. The role ensures optimal driver utilization, real-time communication, assigning accurate load management, and a high level of customer service through proactive planning and coordination with the operations and sales teams.

The successful candidate will be a hands-on, adaptable team player who isn't afraid to pitch in wherever needed. This is a Monday-to- Friday position, in an office, with occasional on-call duties as required.

Who We Are

For more than three decades, Hunt's Logistics has been a trusted pioneer in the industry, delivering tailored solutions in transportation and project management across North America and beyond. We specialize in road, rail, marine, and air transport services, along with warehousing, supply chain, and logistics management.

Located in St. John's, NL, Hunt's is positioned to services its clients in the construction, energy, industrial, and seasonal products sectors.

The Job

Dispatch:

• Act as the first point of contact for Hunt's long-haul drivers regarding dispatch instructions.
• Provide drivers with accurate and timely load information, including but not limited to load-specific details, appointment times, securement instructions, and customer-specific requirements.
• Maintain up-to-date entries in the dispatch software with real-time information (trip notes, delays, wait times, special charges, etc.).
• Communicate effectively via phone and email, ensuring prompt responses to driver or customer needs.
• Pre-plan optimizing load assignments based on freight availability, route efficiency, and Hours of Service (HOS).
• Work closely with the sales team to review orders, confirm load details, and resolve any discrepancies in dispatch.
• Provide timely updates to the sales and management teams to ensure alignment on driver movements, load progress, and upcoming operational needs.

Customer Service:

• Contact customers to schedule appointments and communicate any delays or issues promptly to ensure customer satisfaction.
• Book orders as needed for house accounts.

Qualifications

• Previous experience in dispatching, logistics coordination, transportation, or customer service is required.
• Strong working knowledge of dispatching systems such as Fleet Manager is an asset.
• Exceptional organizational, communication, and problem-solving skills are required.
• Ability to thrive in a fast-paced, deadline-driven environment while managing multiple priorities.
• Understanding of Hours of Service (HOS) regulations, load security, and truck routing is an asset.
• Proficiency in Microsoft Excel, Outlook, and other planning or communication tools.
• Positive, proactive attitude and a team-oriented mindset with a focus on continuous improvement.
• Strong attention to detail and ability to maintain accuracy in time-sensitive situations.

What They Offer

• Competitive compensation
• RRSP
• Health, Dental and Vision group benefits plan
• Training and development opportunities
• Paid Vacation
• A collaborative and supportive team environment

For more information and to apply, please contact:

Rebecca Furey | HR Consultant & Recruiter| rebecca@highertalent.ca

Jump Recruitment Specialists | www.jumpcareers.ca

We embrace diversity. Individuals that represent a variety of backgrounds, perspectives, and skills are encouraged to apply. We thank all applicants for their interest, however; only those candidates being considered for an interview will be contacted. Applicants considered for the position will be subject to a background check. This opportunity is only available for candidates legally entitled to work in Canada.