London Police Service - Chief Administrative Officer

Phelps; London; On-site; CAD 90,000 - 150,000; Full time

Job summary

The London Police Service seeks a Chief Administrative Officer to oversee Corporate Services divisions and support the Chief of Police. This strategic position emphasizes administrative excellence, operational efficiency, and alignment with organizational goals. Candidates should have significant experience in leadership roles and a strong educational background in administration.

Qualifications

• 10 years of experience in administrative leadership, including 5 in a senior executive role.
• Proven record of financial management and strategic planning in a public sector environment.
• Strong communication and interpersonal skills.

Responsibilities

• Lead strategic and operational planning for Corporate Services, ensuring alignment with long-term goals.
• Oversee budgeting, financial planning, and resource allocation.
• Drive operational efficiency and implement policy improvements.

Skills

Leadership

Strategic Planning

Financial Management

Human Resources

Risk Management

Communication

Education

Bachelor's degree in Business Administration

Post-graduate degree (MBA/MPA)

Job description

The largest city and the regional hub of Southwest Ontario, the City of London offers an outstanding quality of life. With a population of over 500,000, London is Ontario’s fastest-growing city and is forecasted to continue growing as it attracts more individuals and businesses to its flourishing community. As with many urban cities, London faces complex social issues, such as opioid addiction, mental health, homelessness, and poverty, many of which police are called on to assist. The London Police Service has a net budget of $181 million, comprising over 1,000 uniformed and civilian professionals. The Strategic Plan prioritizes Our People – skilled and ready to meet tomorrow’s needs; Our Community – a safe and secure environment; and Our Work – service excellence and fiscal responsibility.

About the Position

The London Police Service (LPS) is seeking an experienced and strategic executive to serve as Chief Administrative Officer (CAO). Reporting directly to the Chief of Police, the CAO provides executive oversight of all Corporate Services divisions, including Financial Services, Human Resources, Fleet, Facilities, Strategic Services, Information Technology, and Corporate Support and Continuous Improvement.

As a key member of the senior leadership team, the CAO plays a vital role in advancing the organizational mission by driving administrative excellence, operational efficiency, and alignment with strategic priorities. The CAO supports the Chief of Police and London Police Services Board (LPSB) through expert advice, innovative solutions, and high-impact leadership that enhances performance across the Service.

While the terms and conditions of the CAO’s employment are governed by an individual contract of employment with the LPSB in accordance with Section 220 of the Community Safety and Policing Act, 2019, the position is under the authority and direction of the Chief of Police. Meeting the statutory requirements for exclusion, the individual who occupies this role will not be covered by the collective agreement between the Board and the Association for any purpose.

Key Responsibilities

• Lead strategic and operational planning for Corporate Services, ensuring effective alignment with the LPS’s long-term goals.
• Oversee budgeting, financial planning, resource allocation, and the development of multi-year financial strategies.
• Provide executive direction to the Finance Division, ensuring fiscal discipline, strong financial controls, and adherence to accounting standards.
• Collaborate with senior leadership on policy implementation and procedural improvements that support operational effectiveness.
• Oversee large-scale IT and technology transformation initiatives, ensuring alignment with organizational strategy and driving innovation, modernization, and operational efficiency.
• Serve as the primary liaison to the LPSB on financial and administrative matters, including the preparation of reports, presentations, and recommendations for Board committees.
• Lead human resources administration, ensuring compliance with legislation, employment standards, and Board policies.
• Support the employer’s collective bargaining process by providing advice with respect to bargaining proposals and the costs associated with various collective bargaining outcomes.
• Membership on the LPSB collective bargaining committee(s).
• Oversee the management of police facilities and administrative infrastructure, including procurement, maintenance, and capital projects.
• Drive organizational development through continuous improvement initiatives, innovation, and performance evaluation.
• Provide strategic counsel to the Chief of Police on risk management, resource optimization, and service delivery improvements.

Candidate Profile

The ideal candidate is a strategic, ethical, and collaborative leader with a passion for public service and operational excellence. They bring a results-oriented and proactive leadership approach, with demonstrated success in managing complex administrative portfolios. With a strong understanding of governance frameworks, they are adept at working effectively with executive teams and oversight boards. The successful candidate will possess excellent interpersonal and communication skills, enabling them to build meaningful relationships with diverse stakeholders, including elected officials, community partners, and internal teams. They will have a proven track record of driving innovation, building high-performing teams, and leading change in complex and dynamic environments.

Minimum Eligibility Qualifications and Requirements

• The ideal candidate should possess a Bachelor's degree in Business Administration, Public Administration, or a related field. Additionally, a post-graduate degree or professional designation, such as an MBA, MPA, CHRP, CPA, or CFA, is required.
• A minimum of 10 years of progressive experience in administrative leadership, with at least 5 years in a senior executive role, ideally within a policing, public sector, or similarly regulated environment.
• Demonstrated expertise in strategic planning, technology, financial management, collective bargaining, human resources, risk oversight, and performance improvement.
• A high degree of integrity, adaptability, and commitment to transparency and accountability.

To apply to this role, submit your application to Phelps by clicking here: https://rb.gy/5z51in

Application deadline: Friday August 1st, 2025