Logistics Specialist - Transportation Management

Uber Freight; Oakville; Hybrid; CAD 50,000 - 75,000; Full time

Job summary

A leading logistics technology provider is seeking experienced customer service professionals in Oakville, Ontario. Candidates should have 1-2 years of experience in transportation or logistics. The role involves using a Transportation Management System (TMS) to ensure efficient delivery and excellent customer service. After 90 days, employees will follow a hybrid work schedule. Competitive benefits and opportunities for growth are offered.

Qualifications

• 1-2 years of related experience in Transportation/Logistics/Supply Chain.
• Canada over the road transportation experience.
• Strong understanding of cross-border transportation.

Responsibilities

• Use TMS to manage the lifecycle of an order.
• Exceed customer pick-up and delivery expectations.
• Establish relationships with carriers.
• Provide timely communication and train new users.

Skills

Customer service

Transportation knowledge

Logistics expertise

Data analysis

Education

High school diploma or GED

Bachelor’s degree in Transportation Logistics or Supply Chain Management

Tools

Transportation Management System (TMS)

Microsoft Tools

Google Tools

Job description

About The Role

Uber Freight is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will lead transportation functions to ensure accurate, timely delivery of products in the most efficient and cost-effective manner all while providing excellent customer service to our customers. This position is based at our Oakville, ON office and will follow a hybrid schedule after the first 90 days of employment. Standard department hours are Monday through Friday, 8:00 AM to 5:00 PM.

What The Candidate Will Do

• Use the Transportation Management System (TMS) to its fullest potential in order to facilitate the life cycle of an order
• Exceed customer on time pick-up and delivery expectations
• Establish and maintain effective relationships with carriers contracted to the account as well as other carriers operating in your geographical region
• Effective and timely freight coverage and carrier selection through systemic routing guide and spot shipments including rate negotiation
• Leverage TMS to effectively route and consolidate orders considering best cost and transit options for all transportation modes
• Monitoring and resolving shipment data errors
• Proactive analysis to prevent service failures
• Proactively develop, recommend and implement cost savings and/or service improvement programs in support of the transportation strategy
• Professional and timely communications
• Identify patterns with shipper, receiver, and carrier performance and recommend actions for improvement
• Resolve carrier invoice discrepancies in TMS financials
• Train new customer and vendor users on the TMS, demonstrating knowledge of customer business practices and workflow

Basic Qualifications

• High school diploma or GED equivalent
• 1-2 years of related experience in Transportation/Logistics/Supply Chain
• Canada over the road transportation experience

Preferred Qualifications

• Bachelor’s degree in Transportation Logistics or Supply Chain Management
• Strong understanding of cross-border transportation and the freight logistics industry
• Experience with reefer/frozen, flatbed, LTL & FTL transportation
• Reporting and Analytics (Ability to run BI reports; validate information; understand reports, offer feedback and deliver insights to your manager and or customer contacts on the information contained within the report)
• Knowledge of Microsoft and/or Google Tools

About Uber Freight

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.