Logistics Specialist

KAG Canada; Calgary; On-site; CAD 50,000 - 65,000; Full time

Job summary

KAG Canada is seeking a Dispatcher to manage load assignments and vehicle utilization. The ideal candidate will have strong scheduling experience, excellent communication skills, and the ability to work in a fast-paced environment. This role involves coordinating with drivers and ensuring customer satisfaction while adapting to shifting demands. An attractive compensation package, including benefits and bonuses, is offered for this position.

Benefits

Competitive compensation

Immediate company-paid benefits package

Annual bonuses

Scholarships for children

Qualifications

• Previous experience in forecasting, manpower allocation, and scheduling.
• Excellent verbal and written communication skills.
• Strong customer service skills and organizational skills.

Responsibilities

• Matching drivers, trucks, and trailers to orders based on load requirements.
• Assigning work based on Hours of Service and Driver Schedules.
• Ensuring all load special instructions are communicated effectively.

Skills

Forecasting

Manpower allocation

Scheduling

Communication skills

Customer service

Organizational skills

Tech-savvy

Tools

TMW system

Windows-based programs

Job description

Calgary Location: City Dispatch

The successful candidate will follow a modified work schedule: working Monday, Tuesday, Wednesday, off Thursday and Friday, and working every second weekend. The shift is from 6:30 AM to 4:00 PM.

About The Position

• Matching drivers, trucks, and trailers to orders based on load requirements and qualifications while optimizing fleet resources and ensuring proper utilization.
• Assigning work based on Hours of Service, Driver Schedules, Equipment Needs, and Routing.
• Arranging for equipment to be available for fleet maintenance.
• Ensuring all load special instructions are communicated effectively to affected drivers.
• Taking customer orders by phone, email, and fax, entering orders into the TMW system, and providing confirmation to the customer.
• Managing product (tank) levels and confirming inventory levels using in-house software, and reviewing conflicting information.
• Communicating with drivers regarding any deviations from planned loads.
• Providing delivery status updates proactively and informing customers of any changes promptly.
• Knowledge of Calgary geography is required.

What You Bring

• Previous experience in forecasting, manpower allocation, and scheduling; ability to anticipate potential issues and adapt to frequent changes in customer needs.
• Proficiency with Windows-based programs; TMW experience is an asset. Must be computer literate and tech-savvy.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Organizational, interpersonal skills, and the ability to work under pressure and meet deadlines.
• Ability to maintain humor and composure in challenging situations and adapt to plan changes without frustration.
• Comfortable working in a fast-paced environment, demonstrating initiative and ambition.

What’s In It For You

• Competitive compensation with an immediate company-paid benefits package for you and your family.
• A range of employee programs and incentives, including RRSP/DPSP matching, annual bonuses, and scholarships for your children.
• Unwavering commitment to safety, leading by example daily through active care for one another.

We love diversity! KAG Canada is an equal opportunity employer that values diversity in the workplace. We consider applications from qualified women, men, visible minorities, Indigenous peoples, and persons with disabilities. We welcome all interested applicants; however, only those selected for an interview will be contacted.