Logistics Coordinator

MemberRx; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A healthcare logistics company in Mississauga seeks a Logistics Coordinator. This role involves tracking deliveries, communicating with patients, and addressing logistics challenges. The ideal candidate has strong communication skills, a high school diploma, and a passion for customer service. The position offers a competitive wage starting at $20 CAD per hour and includes performance bonuses and a comprehensive benefits package.

Benefits

Performance bonuses

Comprehensive benefits package including drug, dental, vision & paramedical benefits

Qualifications

• Experience working with national couriers is an asset.
• Experience in specialty pharmacy setting preferred but not required.

Responsibilities

• Track courier shipments to ensure timely delivery.
• Communicate updates to patients regarding delivery status.
• Document tracking progress into CRM tool.
• Identify delivery delays and address them.
• Address inbound calls and triage to appropriate team members.

Skills

Strong written and verbal communication skills

Problem solving and critical thinking

Strong attention to detail

Customer service passion

Computer proficiency in Microsoft Office

Education

High School Diploma, GED, or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Overview

Logistics Full Time Mississauga, ON Starting at $20 CAD per hour

Position Requirement: High School Diploma, GED, or equivalent

Hours: 9am - 5pm, Monday - Friday

Salary: Starting at $20.00 / hr

Position Description

We are looking for a Logistics Coordinator who can provide support for shipping and tracking related activities. This role encompasses a variety of tasks commonly found in a business that delivers goods to a customer, but the approach will be tailored to meet more stringent requirements associated with delivery of temperature sensitive pharmaceutical products. This is a member-facing role that requires a high level of customer service to ensure optimal delivery experience. The ideal candidate must also demonstrate the ability to prioritize their day to complete time sensitive tracking related activities.

The Company

MemberRx is an innovative pharmacy focused on supporting the complex health needs for patients all across Ontario. The pharmacy occupies an 8,000 square feet facility located just south of Toronto Pearson International Airport. We look to provide an elevated pharmacy offering while having a meaningful and measurable impact on health outcomes for Ontario’s working professionals.

The pharmacy will incorporate elements from other practice areas such as specialty, community, and long-term care, to name a few. The current focus is on the dispensing and delivery of high-cost, specialty medications to treat a variety of severe and complex medical conditions. Future expansion would encompass building out a robust multi-disciplinary clinical network to deliver a more comprehensive care model beyond pharmaceutical interventions. The pharmacy also aims to provide timely medication delivery to minimize delays in treatment to enhance the member experience and promote therapeutic adherence. You will be working alongside an expert team of pharmacists, pharmacy assistants, and logistics staff to meet each of these objectives.

Success is measured by the patient experience and customer service. This is where we believe having the right team in place is paramount to achieving our goals. Beyond simply education and experience, we are also seeking those who have a passion for providing best-in-class customer service. We hope that this speaks to you and would like to invite you to be a key part of our organization.

Primary Accountabilities

• Track courier shipments to ensure all parcels have reached their destination within the required time frame.
• Communicate with patients to provide timely updates on the status of their delivery.
• Documentation of tracking progress into a proprietary customer relationship management tool.
• Promptly identify delivery delays and exceptions.
• Prioritize and troubleshoot delivery delays and exceptions with our courier.
• Address inbound calls and triage to the appropriate team member.
• Communicate relevant courier updates to the broader team.
• Strong written and verbal communication skills.
• Problem solving and critical thinking.
• Passion for high quality customer service.
• Strong attention to detail.
• Ability to work with a diverse set of professionals and flourish in a team environment.
• Ability to prioritize and manage time effectively.
• Computer proficiency in working with Microsoft’s productivity suite (Outlook, Word, Excel).
• Ability to type 40 words per minute or more.
• Capable of lifting boxes or materials up to 50lbs.

Education & Experience

• Experience working with national couriers (such as Purolator, FedEx, UPS) is an asset.
• Experience in specialty pharmacy setting is preferred but not required.

Employee Benefits

• Performance bonuses
• Competitive benefits package including drug, dental, vision & paramedical benefits, and long-term disability

MemberRx is an equal opportunity employer and is committed to a diverse and inclusive workforce.

Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process. Please inform us within your application if you require any accommodations and every effort will be made to meet your needs.

We thank all candidates for applying, however, only successful candidates will be contacted for an interview.