Logistics Client Service Representative and Technical Support

Omnitrans Inc.; Montreal; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A logistics and courier services company is seeking a Logistics Client Service Representative and Technical Support to join its team in Montreal. This role involves providing technical support to clients, creating and maintaining accounts, and ensuring efficient solution delivery. Bilingual candidates with at least 3 years of relevant experience are encouraged to apply. The company offers a hybrid work environment and comprehensive healthcare benefits.

Benefits

Opportunity for career advancement

Hybrid work environment

Access to 24/7 telemedicine

Comprehensive insurance coverage

Qualifications

• Minimum of 3 years of relevant operations or industry experience.
• Strong analytical skills to resolve complex problems collaboratively.

Responsibilities

• Provide technical support and training to clients for efficient access to our products and services.
• Create and maintain client accounts in service provider systems.
• Configure and deploy mapping for printers and scales.
• Collaborate with vendors to evaluate client pickups and resolve issues.
• Train and support Courier Client Service Representatives.

Skills

Technical support

Troubleshooting skills

Customer relationship skills

Organizational abilities

Bilingual (French and English)

Education

Degree in technical support or relevant field

Job description

Logistics Client Service Representative and Technical Support

Toronto, ON, Canada

Job Description

Omnitrans is seeking a Logistics Client Service Representative and Technical Support to join our Courier team in Toronto or Montreal. If you value a positive work environment, collaboration, continuous improvement, and want to make a direct impact on customer experience, this is the role for you.

Responsibilities :

• Provide technical support and training to clients for efficient access to our products and services.
• Create and maintain client accounts in service provider systems, ensuring correct pricing and discount structures.
• Support the Client Success Team with technical aspects of new account integration.
• Configure and deploy mapping for printers and scales.
• Coordinate with vendor technical support to resolve system issues and anomalies.
• Maintain the SOP database.
• Escalate system deficiencies or suggest product enhancements to the Manager, Courier Services.
• Collaborate with vendors to evaluate client pickups and resolve issues.
• Assist with urgent requests for package pickup and label creation.
• Process orders and support the new One-Time-Account program.
• Review and update rates and client pricing structures during year-end processes.
• Perform system testing and stay updated on system enhancements.
• Train and support Courier Client Service Representatives.

Qualifications :

• Degree in technical support or relevant field experience.
• Minimum of 3 years of relevant operations or industry experience.
• Strong troubleshooting skills for system and computer issues.
• Bilingual in French and English.
• Excellent customer relationship skills focused on customer-centric solutions.
• Strong organizational and time management abilities.
• Analytical skills to resolve complex problems collaboratively.

What We Offer :

• Opportunity to be part of a well-established international company with 45 years of experience in Customs Brokerage & Logistics services.
• Contribute to the company's growth.
• Hybrid work environment with two days per week at the office.
• Access to 24/7 telemedicine and additional healthcare benefits.
• Comprehensive insurance coverage for dental and medical services, including $500 annually for specialists.
• Opportunities for career advancement within a reputable organization.
• Work in a flexible and agile environment.

Omnitrans is committed to fostering an accessible and inclusive workplace, free from discrimination based on age, skin color, origin, religion, sex, sexual orientation, or other characteristics.

Job reference: J-18808-Ljbffr