Logistics Client Service Representative and Technical Support

Omnitrans; Montreal; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A logistics company in Montreal seeks a Logistics Client Service Representative and Technical Support. The role involves providing technical support, managing client accounts, and assisting in new account integration. Candidates should be bilingual (French and English) with at least 3 years of relevant experience. A degree in a technical field is required, and the company offers a hybrid work environment with competitive benefits.

Benefits

24/7 telemedicine platform

Healthcare account

Complete insurance program

Qualifications

• 3+ years in relevant operations/industry experience.
• Ability to troubleshoot and resolve system issues.
• Strong follow-up skills.

Responsibilities

• Provide technical support and training to clients.
• Create and maintain client accounts in system.
• Assist with technical aspects of new account integration.
• Program and deploy mapping for printers and scales.

Skills

Troubleshooting

Strong customer relationships

Bilingual (French and English)

Time management

Problem-solving

Education

Degree in technical support or relevant field experience

Job description

Logistics Client Service Representative and Technical Support

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Logistics Client Service Representative and Technical Support

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If you are looking for a positive work environment, a sense of belonging, purpose and happiness of human dimensions, where collaboration and continuous improvement are part of your day-to-day, and where you have a direct impact on the customer experience, you are at the right place !

Omnitrans is currently searching for a Logistics Client Service Representative and Technical Support to join our Courier team in Montreal / Toronto.

Responsibilities

• Provide Technical Support and training to the clients to be able to access our products and services efficiently;
• Create and maintain accounts in service provider’s systems based on client profiles to ensure that pricing / discount structure is correctly set up;
• Provide support to Client Success Team with technical aspects of new account integration;
• Program and deploy mapping for printers and scales;
• Work with vendors technical support to address and resolve system anomalies, functionality issues, etc. (i.e. access of platforms, systems limitations, etc);
• Maintain SOP database;
• Escalate to Manager, Courier Services as appropriate, regarding system deficiencies, suggestions for modifications for product enhancement, etc.;
• Work in conjunction with vendors to evaluate client pickups and address any issues if required;
• Assist with rush requests for package pickup and label creation as needed;
• Process orders and service the new One-Time-Account program;
• Review year-end process to ensure that rates / updates of systems and client pricing structures are completed as required;
• Perform system testing as required while staying current with system & program updates;
• Train and support Courier Client Service Representatives;

What You Bring

Degree in technical support or relevant field experience;

At least 3 years in relevant operations / industry experience;

Ability to troubleshoot and resolve system and basic computer issues;

Strong follow-up skills;

Bilingual (French and English)

Ability to build strong customer relationships and delivering customer-centric solutions

Ability to organize and manage time efficiently

Ability to review information and resolve complex problems, collaborating with colleagues in order to satisfy clients needs

What We Offer

Be part of a well-established international company, combining 45 years of experience in Customs Brokerage & Logistics services.

Have an impact on the growth of the company.

A hybrid work environment with 2 days per week at the office.

24 / 7 telemedicine platform and an extra healthcare account expense.

Have access to a complete insurance program of dental & medical services, a coverage of $500 / specialists / year.

Grow your career in a reputable company.

Work in a flexible company with an agile mindset.

Omnitrans is committed to creating and maintaining an accessible and inclusive work environment to eliminate discrimination based on age, skin colour, origin, religion, sex, sexual orientation and any other characteristic.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Transportation, Logistics, Supply Chain and Storage

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