LOGISTICS ASSISTANT - LONDON (ON-SITE)

Green Shield Canada (GSC); London; On-site; CAD 44,000 - 69,000; Full time

Job summary

GreenShield Pharmacy in Mississauga, Ontario is seeking a logistics-focused team member to handle shipping, deliveries, and warehouse support on-site. Responsibilities include scheduling, order preparation, and coordinating with couriers to ensure timely deliveries.

The role requires 2+ years in shipping/logistics and a valid G license. You will support pharmacy operations, inventory, and customer communications while improving shipping processes.

Qualifications

• 2+ years' experience in shipping, logistics, or warehouse environment.

Responsibilities

• Assist with scheduling and dispatching responsibilities such as record keeping and scheduling.
• Providing back-up support and organization for Pharmacy operations
• Filing and administration
• Outreach to customers and patients (via phone, text, or email) for scheduling timely deliveries.
• Support patients with inquiries and investigations into missed deliveries, order status, and other order related communications as needed.
• Coordinating deliveries and routing orders on the logistics software for in-house deliveries, local couriers, and third-party logistics companies
• Preparing orders for shipments as per GreenShield Pharmacy Shipping protocols, and coordinating third-party logistics pickup and drop off.
• Office management - cleaning, ordering and stocking pharmacy and business supplies, shipping/receiving, administration as needed.
• Support the Manager, Logistics and Warehouse and Pharmacy Manager in continuous improvement and optimization of shipping/receiving and logistics processes at GreenShield Pharmacy
• Receiving shipping orders and performing quality control following cold chain procedures.
• Prepare shipping labels and prepare packages following delivery protocols, and when applicable cold chain procedures.
• Ensure pharmacy and shipping materials are well stocked in daily-weekly basis, keep inventory and order new supplies.
• Assist with deliveries during working hours if required or to fill in for staff during holidays, have a full G License.
• Responsible in incoming and outgoing shipping products. Coordinate the flow of materials throughout the company with other pharmacy sites
• Dispose of cardboard boxes into dumpster in parking lot on a daily basis.
• Constant open communication with drivers to ensure that operations continue to run smoothly and efficiently.
• Communicate with courier customer support as needed.
• Manage and support the customer service interactions between the clinical staff, patients, and the patients’ clinics from a shipping/logistics standpoint
• Arriving to the office in the morning to collect and check that all medications are ready and packed for delivery.
• Communicate and coordinate as needed with the Logistics and warehouse team at other GreenShield sites
• Act as a representative of the GreenShield Pharmacy
• Care for designated GreenShield automobiles
• Assisting with day-to-day duties as delegated by the pharmacy manager.

Skills

Shipping

Logistics

Warehouse

G license

Tools

Logistics software

Job description

WHO WE ARE

When it comes to health, we’re always looking for waysto push for better. It’s why we were founded in the first place. In 1957, ourfounder, pharmacist William Wilkinson, witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughter’s prescription. Heknew there had to be a better way. So, he introduced North America’s firstprepaid drug plan, and GreenShield was born as a not-for-profit with a missionto support better health for all Canadians.

We aren’t just a health and benefits company. We’rethe only not-for-profit social enterprise that brings worlds of coverage andcare together, all in one place. We’re noble challengers, purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body. We’re inspired by our mission that starts with our employees.

THE ROLE IN A NUTSHELL

Base Salary: CAD $43,721.00 - 68,706.00

• Assist with scheduling and dispatching responsibilities such as record keeping and scheduling.
• Providing back-up support and organization for Pharmacy operations
• Filing and administration
• Outreach to customers and patients (via phone, text, or email) for scheduling timely deliveries. Support patients with inquiries and investigations into missed deliveries, order status, and other order related communications as needed.
• Coordinating deliveries and routing orders on the logistics software for in-house deliveries, local couriers, and third-party logistics companies
• Preparing orders for shipments as per GreenShield Pharmacy Shipping protocols, and coordinating third-party logistics pickup and drop off. Includes pharmacy prescription orders, health store orders, specialty clinic shipments.
• Office management - cleaning, ordering and stocking pharmacy and business supplies, shipping/receiving, administration as needed.
• Support the Manager, Logistics and Warehouse and Pharmacy Manager in continuous improvement and optimization of shipping/receiving and logistics processes at GreenShield Pharmacy
• Receiving shipping orders and performing quality control following cold chain procedures. Includes medications, health store, pharmacy and office supplies, and other orders as the business necessitates
• Prepare shipping labels and prepare packages following delivery protocols, and when applicable cold chain procedures.
• Ensure pharmacy and shipping materials are well stocked in daily-weekly basis, keep inventory and order new supplies.
• Assist with deliveries during working hours if required or to fill in for staff during holidays, have a full G License.
• Responsible in incoming and outgoing shipping products. Coordinate the flow of materials throughout the company with other pharmacy sites
• Dispose of cardboard boxes into dumpster in parking lot on a daily basis.
• Constant open communication with drivers to ensure that operations continue to run smoothly and efficiently.
• Communicate with courier customer support as needed.
• Manage and support the customer service interactions between the clinical staff, patients, and the patients’ clinics from a shipping/logistics standpoint
• Arriving to the office in the morning to collect and check that all medications are ready and packed for delivery.
• Communicate and coordinate as needed with the Logistics and warehouse team at other GreenShield sites
• Act as a representative of the GreenShield Pharmacy
• Care for designated GreenShield automobiles
• Assisting with day-to-day duties as delegated by the pharmacy manager.

WHO WE'RE LOOKING FOR

• The ability to work independently.
• Highly organized, and self-driven individual
• 2+ years' experience in shipping, logistics, or warehouse environment
• Must have a valid G license

Note: this role is on-site in Mississauga, Ontario – Monday to Friday.

THE CULTURE

We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyone's voice is heard andvalued. Because that’s what it takesto create better health for all. We dare to challenge the status quo. And we’redriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. That’s why we provide aplace where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger, smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isn’t just about personalachievements, it's about making adifference together.

Here’s to Better Health for All!

AFEW MORE DETAILS

Proficiency in English is requiredfor this position. As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization.

GS supports diversity, equity andinclusion in our teams and communities, and we value the unique contributionsmade by all. Even if your experience doesn’t align perfectly to everyrequirement, we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through [e-mail]. Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions, future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.