Logistics and Order Fulfillment Coordinator

Xtract One Technologies; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A technology startup in Toronto seeks a Logistics and Order Fulfillment Coordinator to join their Supply Chain team. Responsibilities include managing customer order logistics, tracking shipments, and collaborating across teams to ensure effective operations. Ideal candidates have a strong background in logistics, excellent communication skills, and the ability to thrive in a fast-paced environment.

Qualifications

• 5+ years of logistics experience, preferably with complex technology products.
• Knowledge of customs procedures for import/export shipments.
• Strong verbal and written communication skills.

Responsibilities

• Serve as the primary liaison between company and 3PL partners.
• Ensure timely and safe product shipments.
• Track the location and condition of Sales Demo kit assets.

Skills

Logistics management

Communication skills

Project management

Problem-solving skills

Education

Bachelor’s degree or diploma in business or technical field

Tools

MS Excel

Epicor

Job description

Logistics and Order Fulfillment Coordinator

Join Xtract One Technologies as a Logistics and Order Fulfillment Coordinator within our Supply Chain team in Operations. Reporting to the Supply Chain Director, this role manages customer order logistics and tracking, supporting customer demos and marketing events. This is an excellent opportunity to work in a fast-paced startup environment with broader responsibilities than typical corporate roles. The ideal candidate will be enthusiastic, aligned with our core values, and excel in the following areas:

Responsibilities:

1. Serve as the primary liaison between Xtract One and 3PL partners, customers, and customs brokers.
2. Ensure timely and safe product shipments.
3. Create commercial documentation for import and export shipments across multiple transport modes, including shipping labels.
4. Track the location and condition of Sales Demo kit assets, managing logistics for venues.
5. Maintain shipment logs and records.
6. Collaborate with the supply chain team to support accurate inventory tracking.
7. Communicate effectively with customers regarding shipping details and packaging needs.
8. Work cross-functionally with Sales, Engineering, Marketing, and Finance teams.
9. Assist the Customer Success Team with equipment coordination and travel planning for Field Service Engineers.
10. Coordinate with contract manufacturers on order status and shipment readiness.
11. Plan and track the shipment of final products.
12. Support customer RMA processes with Customer Success and Manufacturing Engineering teams.
13. Handle email communications, phone calls, and participate in conference calls with customers.
14. Perform other duties as needed.

Qualifications:

• Bachelor’s degree or diploma in business or a technical field from an accredited institution.
• Minimum 5+ years of logistics experience, preferably with complex technology products and 3PL involvement.
• Knowledge of customs procedures for import/export shipments.
• APICS or PMAC certification/enrollment is preferred.
• Strong verbal and written communication skills.
• Proficiency in MS Excel, macros, pivots, and ERP workflows (Epicor preferred).
• Highly organized with prior project management experience or formal training.
• Ability to work independently and within a team, demonstrating initiative and adaptability.
• Problem-solving skills and a commitment to quality work.
• Ability to handle multiple tasks efficiently in a fast-paced environment.

Xtract One is committed to inclusivity and accessibility. If accommodations are needed during recruitment or employment, please contact HR at [e-mail].

Additional Information:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: IT Services and IT Consulting

This job posting is active and not expired.