Lodge Attendant

Basecamp Resorts; Golden; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Lodge Attendant to join their vibrant team. This full-time position involves ensuring guest satisfaction through effective communication, handling inquiries, and maintaining cleanliness in rooms and public areas. The ideal candidate will thrive in a fast-paced environment, demonstrate strong organizational skills, and possess a keen attention to detail. With opportunities for advancement and a friendly atmosphere, this role is perfect for those looking to grow in the hospitality industry while contributing to a memorable guest experience.

Benefits

Staff Accommodation Available

Quarterly Gratuity Program

Employee Rates at All Basecamp Properties

Family and Friends Discounts

Room for Advancement

Friendly Atmosphere

Work Hard, Have Fun

Qualifications

• Strong attention to detail and organizational skills are essential.
• Ability to work independently and under pressure in a fast-paced environment.

Responsibilities

• Handle guest inquiries and maintain overall guest satisfaction.
• Execute room cleaning and maintain cleanliness of public areas.
• Assist guests with check-in, check-out, and payment transactions.

Skills

Organizational Skills

Attention to Detail

Problem-Solving

Ability to Work Independently

Customer Service Skills

Physical Stamina

Tools

Reservation Software

Company Computers

Job description

Basecamp Property Management Ltd is a rapidly growing boutique chain of hotels and real estate developments based in Canmore, Banff, Lake Louise, Kananaskis, Revelstoke, Golden, and with many more on the way. We are a young and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities of the Rocky Mountains.

Why Work for Us?

• Staff Accommodation Available!
• Quarterly gratuity program!
• Employee rates at all Basecamp Properties!
• Family and Friends discounts.
• There is room for advancement in our growing company.
• We have a friendly atmosphere.
• We believe in working hard and having fun!

Position Overview

We require a full-time Lodge Attendant who is responsible for dealing with booking related inquiries from current and future guests while maintaining overall guest satisfaction, and for the cleanliness and presentation of rooms, public areas and linens.

Wage: $18.00-$19.00 per hour

Shifts: Full-time Permanent, 8-hours

Key Responsibilities

• Handle reasonable complaints/ requests with professionalism and patience.
• Adhere strictly to rules regarding health and safety and be aware of any company-related practices.
• Greet customers, listen, and understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.
• Complete the registration, check-in, and check-out procedures.
• Assist guests with payment transactions and ensure proper methods of payment are taken and processed accurately.
• Promptly answer the telephone using positive, professional fluently in English.
• Utilize the company computers and reservation software to input and receive information.
• Remain calm and alert, especially during an emergency and/or heavy hotel activity and resolve complications such as location changes or credit issues.
• File guest complaints and inquiries; conduct thorough research to develop the most effective solutions and negotiate results.
• Execute room cleaning following Basecamp Resorts standards as well as Manager’s instructions.
• Maintain cleanliness and organization of work areas such as linen closets, common storage rooms, etc.
• Maintain a clean “guest ready” working environment.
• Wash, sort, and fold linens.
• Ensure laundry chemicals are stocked up and are dispensing correctly throughout each shift.
• Responsible for all linen and towel inventories.
• Ensure that time is directed at stained and reclaim inventories, helping to extend the life of the products.
• Remove and record damaged products each week and report to the Laundry Supervisor or Director of Operations.
• Maintain cleanliness of laundry.

Skills and Experience:

• Demonstrate organizational skills and strong attention to detail.
• Able to work well independently with little supervision.
• Ability to work under pressure in a fast-paced environment.
• Take initiative in solving problems.
• Promote positive relationships in communication and cooperation with all coworkers and guests.
• Able to perform repetitive physically demanding tasks; standing for long periods of time, bending, crouching, kneeling, reaching.

Basecamp Resorts is an equal opportunity employer. We are dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed to fostering diversity and inclusion and celebrate differences. We comply with all federal, provincial, and local laws that prohibit discrimination when making all decisions about employment. We welcome all applications from a wide range of candidates. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at [e-mail] to discuss your needs confidentially.