Locate Support Agent

Telecon; Edmonton; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading communications infrastructure services provider in Alberta is looking for a Locate Support Agent to help manage operations. The role involves supporting utility locators, answering customer inquiries, and reviewing tickets. Candidates should have experience in dispatch, strong communication skills, and attention to detail. This position is remote, but candidates should be based in Alberta to assist effectively.

Benefits

Industry-leading healthcare

RRSP program with company matching

Confidential employee assistance programs

Employee discounts on various products and services

Qualifications

• Experience in a Dispatch environment, preferably in construction or utility industry.
• Ability to take 'On Call' shifts in rotation.
• Attention to detail and ability to produce high-quality work.

Responsibilities

• Answer incoming phone calls/emails and respond to inquiries.
• Review Alberta One Call tickets for adequacy of information.
• Monitor work status and completions throughout the day.

Skills

Experience in a Dispatch environment

Interpreting maps and CAD software

Proficiency in MS Office Suite

Excellent communication skills

Strong customer service orientation

Problem-solving skills

Tools

TurboCAD

Power BI

Job description

Emplacement du poste : Calgary, Edmonton
État / Province : Alberta

The Locate Support Agent will contribute to the day-to-day operations of Promark-Telecon Inc within the Alberta region by supporting the work management of our Utility Locators. They will provide administrative assistance required to complete Alberta One Call requests, ensuring homeowners, professional excavators, and utility companies can dig safely.

This is currently a remote opportunity; however, we are seeking a candidate based in Alberta — preferably Edmonton or Calgary.

YOU WILL HAVE THE OPPORTUNITY TO :

• Answer incoming phone calls/emails and respond to inquiries or issues from both internal and external customers.
• Relay communications between Contractors and Utility Locators to ensure productivity.
• Review Alberta One Call tickets to ensure they contain adequate information for the Utility Locator.
• Respond to emergency tickets promptly, prioritizing Alberta One Call requests.
• Schedule and route tickets for Team Leads and Utility Locators.
• Monitor work status and completions throughout the day.
• Clear or cancel tickets as per communications from Contractors, Supervisors, or Team Leads.
• Review rescheduled and backlogged tickets.
• Handle conflicts on tickets following procedures.
• Create and update reports as needed.
• Support TurboCAD/file management, sharing, updates, and new file creation.
• Assist Utility Locators with communication requests.
• Support special projects and other duties as assigned to meet company objectives.

THIS ROLE IS FOR YOU IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES :

• Experience in a Dispatch environment, preferably in construction or utility industry.
• Experience interpreting maps, sketches, prints, or proficiency with CAD software is an asset.
• Experience with invoicing is an asset.
• Proficiency in MS Office Suite.
• Knowledge of Power BI is an asset.
• Understanding of Alberta geography.
• Ability to take 'On Call' shifts in rotation.
• Excellent communication skills, both verbal and written.
• Strong customer service orientation and ability to handle diverse interactions.
• Attention to detail and ability to produce high-quality work in a fast-paced environment.
• Ability to work under pressure and meet deadlines.
• Problem-solving skills and escalation when necessary.
• Self-motivated with good organizational skills.

IS THIS YOU? WE LOOK FORWARD TO RECEIVING YOUR APPLICATION!

AT TELECON, WE OFFER:

• Industry-leading healthcare, including potential Dental plans.
• RRSP program with company matching.
• Confidential employee assistance programs.
• Employee discounts on various products and services.

ADDITIONAL BENEFITS INCLUDE:

• A dynamic work environment with training for technical roles.
• Health & Safety as a top priority.
• A respectful, inclusive, and accessible workplace.

We welcome applications from people with disabilities and will provide accommodations upon request.

We thank all applicants; only those selected for interviews will be contacted.

WELCOME TO TELECON

We Connect People. We Connect the World.

Our mission is to be a leading communications infrastructure services provider, supporting the transformation of connectivity across communities, businesses, and homes in North America.

For more information on Telecon, visit:

• LinkedIn, Facebook, X, Instagram, YouTube, and apply now.