Localization Services Specialist

Manulife; Montreal; Hybrid; CAD 71,000 - 119,000; Full time

Benefits offered by this job

Health and dental benefits

Vision and mental health support

Disability and life insurance

Retirement savings plans

Paid time off & leaves

Global share ownership plan

Job summary

Manulife is seeking a Bilingual Localization Services Specialist to join the Global Wealth and Asset Management marketing team. You will translate and localize marketing and business content into Canadian French, review AI-assisted drafts with expert human oversight, and manage requests from intake through delivery while ensuring brand consistency.

The role requires fluency in English and French, strong attention to detail and collaboration across stakeholders.

Qualifications

• University degree in translation, terminology, linguistics or related field or equivalent experience.
• Full professional fluency in French and English with strong English-to-Canadian-French translation capability.
• Hands-on experience translating, editing, reviewing and proofreading content in a professional environment.
• Working knowledge of translation software, translation memories, terminology databases and AI-assisted translation tools.
• Strong attention to detail, linguistic judgment and ability to manage multiple assignments and deadlines.
• Ability to collaborate with internal stakeholders and external language service providers.
• Must communicate in English and French to support clients outside Quebec.

Responsibilities

• Translate and localize marketing, digital, product and business content from English into Canadian French while preserving meaning and brand voice.
• Review, edit and proofread human- and AI-generated translations for accuracy and fluency.
• Manage translation requests from intake through delivery and prioritize work to meet timelines.
• Use translation management, terminology databases and AI-enabled tools to improve efficiency while maintaining quality controls.
• Apply glossaries, style guides, translation memories and terminology databases, flag gaps for resolution.
• Coordinate with marketing, product, legal and compliance stakeholders to ensure content is fit for purpose.
• Coordinate with external translation vendors when additional capacity or expertise is required, and review work before final delivery.

Skills

English–French translation

Editing & proofreading

Attention to detail

Terminology management

Cross-functional collaboration

Education

University degree in translation/linguistics/terminology

Tools

Translation software

AI-assisted translation tools

Translation memories

Glossaries & style guides

Job description

We are seeking a Bilingual Localization Services Specialist to join our Global Wealth and Asset Management marketing team. The ideal candidate is a skilled language professional with an exceptional eye for detail and strong English-to-Canadian-French translation, editing and proofreading capabilities. The Specialist will translate and localize marketing and business content, manage assigned requests from intake through delivery, and apply established terminology, style and brand standards. The role will also use translation technology, including AI-enabled tools, to support efficient execution while ensuring every final deliverable receives expert human review.

What You Bring

You are passionate about language and highly skilled in English-to-French translation. You combine strong linguistic judgment with careful attention to detail and can adapt tone and meaning across different content types. You are comfortable working with translation software and AI-generated drafts, but apply expert human review to ensure final content is accurate, fluent, consistent and aligned with brand and business requirements.

Position Responsibilities

• Translate and localize marketing, digital, product and business content from English into Canadian French, preserving meaning, tone, intent and brand voice.
• Review, edit and proofread human- and AI-generated translations for accuracy, fluency, consistency, grammar, terminology and cultural relevance.
• Manage assigned translation requests from intake through delivery, clarify requirements, prioritize work and meet agreed timelines.
• Use translation management, terminology and AI-enabled tools to improve efficiency while maintaining strong linguistic quality controls.
• Apply approved glossaries, style guides, translation memories and terminology databases, and flag gaps or inconsistencies for resolution.
• Partner with marketing, product, legal, compliance and other stakeholders to resolve linguistic questions and ensure content is fit for purpose.
• Coordinate with external translation vendors when additional capacity or specialized expertise is required, reviewing work before final delivery.

Required Qualifications

• University degree in translation, terminology, linguistics or a related field, or an equivalent combination of education and relevant experience.
• Full professional fluency in French and English, with strong English-to-Canadian-French translation capability.
• Hands-on experience translating, editing, reviewing and proofreading content in a professional environment.
• Working knowledge of translation software, translation memories, terminology databases and AI-assisted translation tools.
• Strong attention to detail, sound linguistic judgment and the ability to manage multiple assignments and deadlines.
• Ability to collaborate effectively with internal stakeholders and external language service providers.
• The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

Preferred Qualifications

• Experience translating marketing, financial services, wealth, retirement, investment or insurance content.
• Strong knowledge of Canadian French language conventions and cultural nuances.
• Experience applying brand voice, plain-language and accessibility principles across translated content.
• Familiarity with Microsoft Office and project or workflow management tools.
• Interest in emerging translation technologies and responsible use of artificial intelligence in language workflows.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$71,475.00 CAD - $119,125.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.