Bilingual New Business Case Coordinator

Manulife; Montreal; Hybrid; CAD 46,000 - 77,000; Full time

Benefits offered by this job

Incentive programs

Job summary

Manulife’s Insurance unit seeks a New Business Case Coordinator to provide proactive support to Corporate, National and Independent Advisor offices. You will liaise with internal teams to ensure timely processing of new life insurance applications in a hybrid environment.

Key duties include building relationships with branches, following up on cases, and guiding clients through the process while handling urgent issues with tact and efficiency.

Qualifications

• Bilingual French & English required to support clients from various jurisdictions outside Quebec.
• Excellent oral and written communication skills.
• Demonstrated customer service experience with the ability to communicate effectively across all levels of management.

Responsibilities

• Build one-to-one relationships with assigned branches as a consistent contact during New Business process.
• Proactively follow up on pending cases to ensure service standards are met.
• Make outbound calls/emails/new business notifications to keep clients informed of important details.
• Take ownership of files, understand urgency, and help move files through the process quickly.

Skills

Bilingual (French & English)

Excellent oral and written comms

Customer service experience

Job description

Manulife’s Insurance business unit is a leading provider of investment and insurance solutions that meet the diverse financial needs of Canadian families. In collaboration with independent Financial Advisors across the country, we offer a suite of innovative wealth and protection solutions, including segregated funds, mutual funds, annuities, guaranteed interest contracts, individual life insurance and one of the most comprehensive living benefit portfolios in the industry which includes critical illness, long-term care and disability products.

Manulife’s Individual Insurance team currently has an opportunity for a New Business Case Coordinator.

The primary responsibility is to provide proactive support to our Corporate Account, National Account and Independent Advisor offices, as well as to liaise with internal departments to ensure new life insurance applications are processed in a timely and efficient manner.

Position Responsibilities

• Build one-to-one relationships with their assigned branches by being a consistent point of contact for them during the New Business process.
• Proactively follow up on all pending cases to ensure service standards are being met.
• Anticipate the needs of their customers and make outbound calls, emails or new business notifications to keep them informed of the details that are important to them.
• Assume ownership of the files assigned, understand any urgency and assist in solving the problems that may prevent a file from moving through the process as quickly as possible.

Required Qualifications

• Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec.
• Possesses excellent oral and written communication skills.
• Demonstrated customer service experience with the ability to communicate effectively and professionally across all levels of management.
  

Preferred Qualifications

• Demonstrated customer service experience with the ability to communicate effectively and professionally across all levels of management.
• Proven track record as a team player with strong interpersonal skills.
• Must be adaptable and capable of managing ongoing change.
• Ability to influence, persuade, and guide others effectively.
• Skilled at identifying when exceptions are necessary and escalating appropriately to ensure superior service.
• Competent in researching and identifying problems and contributing to solutions.
• Exceptional organizational skills with keen attention to detail.
• Familiarity with individual life insurance terminology and products is an asset.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-HYBRID

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

CAN, Quebec, Montreal, 900 Boulevard de Maisonneuve Ouest

Working Arrangement

Hybrid

Salary range is expected to be between

$45,900.00 CAD - $76,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.