Local Business Relationship Manager

Prospera Credit Union; Maple Ridge; On-site; CAD 64,000 - 80,000; Full time

Benefits offered by this job

Incentives

Flexible Work

Flexible Benefits

Retirement plan

Prosperian days

Professional development

Great Place to Work

Job summary

Prospera Credit Union in Maple Ridge is seeking a Local Business Relationship Manager to grow and maintain a portfolio of high value micro businesses, delivering integrated financial advice and banking solutions. You will network with key contacts, assess credit risk, and collaborate with specialists to fulfill business and personal banking needs while building lasting client relationships.

The role requires lending experience, strong communication, and a post-secondary degree in Commerce or

Qualifications

• 3 years of retail lending experience with strong people skills.
• 2 years’ experience in small business management/lending.
• Demonstrated success with business development and client relationship management.
• Organizational skills with the ability to work under pressure and be tech savvy.
• Proven experience meeting goals and generating revenue.

Responsibilities

• Maintain a network of key contacts and enhance the credit union's image through networking and public relations.
• Review portfolio to ensure customers have appropriate lending and other products; refer to Prospera Lines of Business as needed.
• Negotiate and implement revised or new banking arrangements for customers.
• Complete due diligence and analyze financial information; assess security value; make recommendations within lending policy.
• Review reports to identify problems; contact customers to resolve issues and minimize risk.
• Determine whether to retain, expand, or de-market relationships based on credit risk and profitability and submit recommendations.
• Coach and educate business customers on financial records and provide advisory support.
• Visit customers to observe operations, develop opportunities, and ensure loan security.

Skills

Retail lending

Small business management

Business development

Client relationship management

Organizational skills

Work under pressure

Tech savvy

Goal achievement

Communication skills

Education

Post-secondary degree in Commerce/Business Administration

Job description

Maple Ridge Branch
Maple Ridge, BC V2X2T8, CAN

ProsperaCredit Union is a community-based, purpose-driven organization that offers our members a full range of financial products and services. As one of the largest credit unions in British Columbia, we help build vibrant, healthy communities, thriving local enterprises and financially empowered people. Prosperais proud to serve communities throughout the Lower Mainland, Fraser Valley and Okanagan.

As a Local Business Relationship Manager at our Maple Ridge and Landmark Advice centres, you will be responsible for growing and maintaining a portfolio of high value micro businesses and their owners. You will attract, build and retain relationships with business customers and provide them with integrated financial advice and solutions to meet their business and personal banking needs.

What you’ll do:

• Maintain a network of key contacts, enhance the credit union's image and reputation through networking and public relations.
• Review assigned portfolio and ensure that our customers have appropriate lending and other products; Leverage the expertise of specialists to fulfill on customer’s business and personal needs through referral to appropriate Prospera Lines of Business.
• Negotiate and implement revised or new banking arrangements for customers and/or prospects.
• Complete due diligence and investigation; analyze and interpret financial and other information; assess value of security; make recommendations for new loan, loan renewals and amendments within the guidelines of PCU lending policy and procedures.
• Review reports for assigned portfolio to identify potential problems and contact customers to resolve issues; develop action plan to ensure risk is minimized.
• Determine and recommend whether to retain, expand or de-market existing relationships based on analysis of credit risk, profit contribution and other considerations and submit recommendation to appropriate level of authority.
• Coach and educate business customers to ensure financial records are up to date and provide advice to assist with the success of the enterprise.
• Visit current and potential customers to observe business operations, develop additional business opportunities and ensure loan security is protected.

What you bring:

• 3 years of retail lending experience with great people skills and a passion to learn business and/or 2 years’ experience in small business management/lending.
• Demonstrated success with business development and client relationship management.
• Skilled in organizational skills with the ability to work under pressure to meet deadlines and be tech savvy.
• Proven experience meeting goals and targets and generating revenue.
• Exceptional verbal communication, written, and presentation skills.
• Post-secondary diploma/degree in Commerce, Business Administration or a combination of education and experience

What We Offer:

• Prospera offers a total compensation package of base salary plus incentives that is market competitive and reviewed annually. Our expected starting salary for this role is $64,000 to $80,000 based on the successful candidate’s knowledge, experience and internal equity.
• Flexible Work Program for some of our roles – ask us!
• Flexible Benefits Program – pick and choose what works best for you.
• Defined Contribution Retirement Plan – let’s start saving and keep your future in mind.
• Vacation, Wellness and “Prosperian” Days – paid time off to support your overall well-being.
• Professional development – come grow your career and develop your skills.
• A supportive, collaborative work environment- we’re proud to be a Great Place to Work certified organization.

Please Note: The successful candidate will be required to complete a background check which include criminal, credit, and reference checks. If you require accommodation during any part of the recruitment process, please let us know.

Diversity, Equity & Inclusive Hiring Process

At Prospera, together, we build vibrant and healthy communities by leveraging our unique backgrounds, talents, and perspectives to create a workplace where everyone can thrive. Diversity, equity, and inclusion are at the heart of everything we do, and we are committed to a continuous journey to ensure every employee feels valued and empowered. We follow a fair and equitable hiring process to ensure all candidates are considered based on their skills, experience, and potential. When you join Prospera, you’re not just taking a job—you’re becoming part of a team that celebrates individuality and works collectively to make a positive impact.

At Prospera, we believe you belong here. We’re committed to ensuring an accessible and obstacle-free hiring process. If you need accommodations at any stage, contact [e-mail]. All requests are handled with respect and confidentiality.