Lobby Ambassador

Allied Universal; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

Allied Universal is seeking a Lobby Ambassador in Ottawa, ON. This full-time role involves providing exceptional customer service, conducting patrols, and ensuring the safety of the premises. Candidates must have a valid Ontario Security Guard license and excellent communication skills.

Benefits

Opportunities for growth and career advancement

Comprehensive health and dental benefits

Paid training and development programs

Qualifications

• Valid Ontario Security Guard license required.
• Standard First Aid CPR Level C certification needed.
• Concierge experience preferred.

Responsibilities

• Greet visitors and provide directions and assistance.
• Conduct regular patrols to ensure safety and security.
• Maintain detailed records of patrols and incidents.

Skills

Customer Service

Communication

Crisis Management

Prioritization

Education

High School Diploma

Job description

Overview

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions! Start your phenomenal career with Allied Universal today!

Job Description

Allied Universal is seeking Professional Security Guardsin Canada.

Title: Lobby Ambassador

Location: Ottawa,ON

Type: Full-time

Salary: 19.50 $ per hour

Shift: Full Availability Required

**Must have resided in Canada for a minimum of 5 years continuously**

Overview:

Allied Universal is currently looking for a Lobby Ambassador at one of our sites in Ottawa, ON. The property is close to Parliament Hill and includes a multi-level retail concourse, offices, an outdoor amphitheater, and an underground parking garage.

Responsibilities:

• Responsible for acting as a representative of the property to greet people, provide directions, assistance, and exceptional customer service.
• Expectation to engage the public on a regular basis and maintain a calm, welcoming demeanor in all interactions.

• Conduct regular patrols of the designated area to monitor and ensure the safety and security of the premises.
• Maintain detailed records of patrols, documenting incidents, irregularities, and any equipment malfunctions.
• Communicate effectively with residents, property management, contractors, and other property staff.
• Maintain a professional attitude towards training and security protocols, including emergency response and communications.
• Address and resolve resident complaints, ensuring total client satisfaction.
• Support property management with any additional tasks as required.

Requirements:

• Valid Ontario Security Guard license
• Standard First Aid CPR Level C
• Ability to complete Use of Force training curriculum
• Crisis Management De-Escalation
• On-site and online training related to similar environments
• Legally entitled to work in Canada
• Concierge experience preferred
• Excellent verbal and written communication skills in English; ability to communicate clearly and effectively.
• Excellent prioritization skills and multi-tasking ability.
• High school diploma required.

Physical Requirements:

Work in various conditions, including outdoor environments with extreme weather such as cold, snow, rain, or heat; running will also be required.

Benefits:

• Opportunities for growth and career advancement.
• Comprehensive health and dental benefits.
• Paid training and development programs.

Disclaimer:

As part of our standard hiring process, all candidates considered for employment with Allied Universal are required to undergo a background check. This background check may include, but is not limited to, criminal history, employment verification, degree verification, and professional verification.

Application Process:As part of our standard hiring procedure, candidates who are shortlisted will be required to undergo a background check, which may include verification of criminal history, previous employment, and other necessary checks as per company policy

Closing

Allied Universalprovides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUSecurity.ca.

Requisition ID

2025-1381384