Loans Interviewer / Member Service Representative

Community Savings Credit Union; Victoria; On-site; CAD 45,000 - 65,000; Full time

Job summary

Community Savings Credit Union in British Columbia seeks a Loans Interviewer to provide comprehensive branch lending services for personal loans, mortgages, and lines of credit, while offering financial counselling and promoting the credit union's products.

The role includes reviewing reports, processing mortgage renewals and transfers, and ensuring compliance with money-laundering policies; you will support members and contribute to community-focused financial services.

Responsibilities

• Delivers comprehensive branch lending services for personal loans, mortgages, lines of credit, construction mortgages and small business lending.
• Provides individualized financial counselling to members to help manage debt and assess needs.
• Promotes and cross-sells a variety of credit union products and services, including mutual funds.
• Reviews delinquency reports and initiates collection actions as needed to protect member and credit union interests.
• Performs end-of-day balancing, cash handling, ATM duties, and related reconciliation procedures.
• Assists with mortgage renewals, transfers, and alterations to loan terms or security when requested.

Job description

We exist to unite working people to build a just world

As a member-owned financial cooperative and the largest fully unionized credit union in B.C., Community Savings Credit Union exists to serve our members and strengthen our communities—not to maximize profits. For over 80 years, we’ve made a meaningful impact by supporting working families, advocating for social justice, and creating positive local change. Our team is passionate about transforming our Social Purpose into action and contributing to a more just and equitable world.

We are dedicated to ensuring that all candidates are treated fairly and without discrimination throughout the recruitment process.

Community Savings Credit Union acknowledges the Indigenous Peoples on whose traditional territories we live and work.

We are committed to building a diverse and inclusive workplace that reflects the communities we serve across British Columbia. We welcome applications from people of all backgrounds and encourage applicants from equity‑deserving and underrepresented groups to self‑identify voluntarily during the recruitment process, should they feel comfortable doing so.

THE ROLE:

Under managerial direction, provides comprehensive branch lending services to members for personal loans, mortgages, lines of credit, construction mortgages, certificate of title, small business loans and specialized loans such as mobile homes; provides financial counselling to members in servicing debt; pursues deposits and loan growth; promotes the sale of credit union products and services; promotes Mutual Funds; reviews an unfunded loan commitment report; processes mortgage renewals, modifications, alterations, substitutions of security and payment suspensions; follows up with members requesting mortgage transfers; reviews delinquency reports and initiates collection activity; conducts annual line of credit reviews; conducts monthly cash and treasury audits and semi-annual security audit; reviews overdraft report daily; reviews and authorizes irregular cheques.

Processes financial and non-financial transactions using Banking System and teller cash recycler, and provides a variety of services to members; performs a variety of duties relating to the servicing of the ATM and the balancing and reconciliation of ATM transactions; conducts end of day balancing procedures and reconciles outages; reviews incoming and outgoing collections; reports large deposits and withdrawals; on a rotating and or relief basis, provides a central cash service to MSRs; balances utilities and remits to CUCBC; opens and verifies night deposits; processes post-dated diary file transactions; retrieves cards, stamps, cashables and safeguards cash, keys, cards and stamps; advises members of outstanding chargeback items; reviews a variety of daily, weekly and monthly computer generated reports; holds combinations; acts as a buddy for new MSRs; conducts regular weekly outgoing telephone calls; follows money laundering policy and procedures; maintains member confidentiality, receives and records temporary cheque orders; participates in branch campaigns; conducts cash counts in joint custody; replenishes supplies at member counters; maintains up to date knowledge of robbery and emergency procedures; may perform a variety of duties relating to the administration of estate accounts, open merchant Visacard accounts, reviews monthly report of written off service charges, receives member reports of lost or stolen Visacards and POS cards; calculate Law Foundation interest payments and perform a variety of clerical functions related to the maintenance of member accounts; review a variety of reports and initiate adjusting entries.

Loans Interviewer role functions include:

• Provides comprehensive branch lending services to members for standard and complex personal loans, mortgages, lines of credit, construction mortgages, certificate of title, small business lending and specialized loans such as mobile homes
• Provides individualized financial counselling to members, assesses personal and financial situations and reviews short and long term member needs; assists members to handle their debt load by recommending debt consolidation or by cross‑selling particular credit union products and services.
• Pursues deposit and loan growth and capitalizes on business development opportunities by promoting and cross‑selling the services of the Credit Union, promoting and participating in branch campaigns.
• Promotes and sells a variety of Ethical and Third Party Mutual Funds
• Performs a variety of duties relating to the promotion and sales of credit union products and services including responding to member enquiries and providing information on the full range of products, services and interest rates; analyzes needs and assists members to utilize the product or service which best meets those needs by outlining benefits and alternatives and advising on the best match; opens new accounts; cross sells and up sells all credit union products and solicits new members to join; sets up term deposits and RRSPs.
• Prepares renewal and modification documentation for expiring mortgages, updates personal net worth statements, calculates new payments based on changes to rates, amortizations and payment schedules and recommends approval; cross sells insurance products; collects and processes renewal fees.
• Follows up with members requesting mortgage transfers to other financial institutions, identifying reasons for transfer and pursuing alternatives to keep member business.
• Discusses and reviews member requests for alteration of loan terms and conditions, substitution of security and postponement of payments; arranges alternative payment schedules, prepares appropriate documentation and recommends approval or rejection; investigates replacement securities for lien history and viability, holds securities in safekeeping and prepares releases for securities currently held by the credit union; physically verifies security taken for loan.
• Reviews and actions delinquency reports, analyzes member history and current financial status and determines action needed to ensure collection; initiates personal contact with delinquent members, discusses alternatives and sets up payment schedules and deadlines; oversees the distribution of written payment due notices; refers continuing delinquencies to Office Manager and makes related recommendations; may initiate follow up action such as filing notices of claim through Small Claims Court and submitting applications for garnishees based on instructions received from the Office Manager; recommends writeoffs yearly, monitors status of written off loans through credit bureau checks and other tracing activities; prepares non-performing loans month end; handles all bankruptcies and proposals for bankruptcy by providing required documentation to trustee