Load Control Agent

Canadian North Inc.; Iqaluit; On-site; CAD 100,000 - 125,000; Full time

Job summary

Join a leading airline committed to community well-being and cultural inclusivity as a Load Control Agent in Iqaluit. You will perform critical load planning and weight calculations while ensuring operational safety. This rotational role offers a unique opportunity to make a difference in northern communities, with travel assistance and accommodations provided.

Qualifications

• High School diploma or equivalent work experience required.
• Operational experience in airport or cargo environment desirable.
• Ability to work independently and adapt to changing environments.

Responsibilities

• Perform weight and balance calculations ensuring compliance with safety regulations.
• Assist with operational problem-solving and timely information processing.
• Maintain accurate records for regulatory compliance.

Skills

Mathematical aptitude

Planning skills

Time management

Organizational skills

Interpersonal skills

Education

High School diploma

Tools

Sabre

Skyline

Job description

Canadian North is a vital air service provider for the Canadian Arctic and an industry-leading charter carrier. With a mission to make life better in the communities we serve, we provide reliable passenger and cargo services to 25 northern communities, connecting them with major southern hubs in Ottawa, Montreal, Calgary, Winnipeg, and Edmonton.

As a proudly 100% Inuit-owned airline, we are deeply committed to cultural inclusivity, community investment, and the well-being of northern communities. Canadian North strives to be a trusted partner for the North by contributing to prosperity, fostering community connections, and supporting innovation and teamwork.

We prioritize safety, reliability, and collaborative success in everything we do. Our customers choose us because they trust us to deliver essential services with care and consistency. At Canadian North, we offer more than just a job—we provide an opportunity to embark on an adventure while making a meaningful difference in the communities we serve.

Join us as we connect northern Canada with the world, delivering on our mission and building a workplace where people want to start and grow their careers.

About this position

Load Control Agents are responsible for load planning and weight and balance calculations, occasionally acting as local operations agents and assisting with cargo duties.

This is a rotational position. 3 weeks on, 3 weeks off, 12-hour days, 7 days a week for the rotations. Your three weeks "on" will be based in Iqaluit, NU. Rotational travel assistance and accommodation are provided.

Level : As per the UNIFOR Collective Agreement.

Pay Rate : Starting at $21.00 per hour as per the UNIFOR Collective Agreement or commensurate with experience.

Reporting to : Manager, Cargo & Ramp.

Duties and Responsibilities :

Must be able to perform, but not be limited to, the following duties and responsibilities :

• Complete aircraft weight and balance calculations ensuring procedures meet safety regulations and guidelines as required;
• Process and resolve operational problems as they arise;
• Process critical operational information in a timely manner;
• Process and resolve operational problems as they arise;
• Transmit and input information in a variety of ways air-to-ground radio, load planning software, hand-held radio, email, phone, fax, reservations system, etc.;
• Maintain accurate record keeping as required by various government agencies and Company polices;
• Provide support and effective handover to the other Load Control Agents;
• Ensure that all workplace issues, including barriers to high-level customer service, are brought to the attention of the Supervisor;
• Must have obtained a radio license from TSC; and
• Other duties as assigned.

Skills and Qualifications :

Include, but not limited to, the following minimum skills and qualifications :

• High School diploma or equivalent related work experience;
• Operational experience in an airport and / or cargo environment an asset;
• Strong mathematical aptitude;
• Knowledge of Sabre and Skyline is considered an asset;
• Previous load control experience is considered an asset;
• Excellent planning, time management and organizational skills;
• Ability to adapt to a changing environment and multi-task;
• Ability to work flexible hours;
• Ability to work independently and with limited supervision;
• Excellent interpersonal skills, including oral and written communication;
• Knowledge of WHIMIS and Dangerous Goods Transportation guidelines and procedures considered an asset;
• A strong background in PC skills;
• Able to obtain Restricted Aeronautical Radio Operators Certificate is required;
• Successful completion of Canadian North Load Control Training is required;
• Ability to communicate in Inuktitut is a definite asset; and
• Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.