LOA HRFS Operations Service Manager

Alight; Ontario; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading company seeks an Operations Services Manager to lead a team focused on efficient operations and client deliverables. The role involves overseeing resources, ensuring SLAs are met, and fostering relationships with stakeholders. Candidates should possess strong leadership and communication skills, with a background in operations management.

Benefits

Competitive total rewards package

Continuing education & training

Growth potential in a worldwide organization

Qualifications

• 5 years team leadership experience in operations.
• In-depth knowledge of Payroll or Leave of Absence.
• 2 years of people management experience.

Responsibilities

• Oversee operations and client deliverables.
• Develop resource plans for business requirements.
• Ensure achievement of Service Level Agreements (SLAs).

Skills

Team Leadership

Client Relationship Management

Change Management

Coaching and Development

Communication Skills

Technical Proficiency

Job description

The Operations Services Manager (OSM) leads a team to ensure efficient management and timely completion of operations and client deliverables. This involves overseeing colleagues and ensuring smooth operational processes.

Responsibilities

• Developing and overseeing resources for aligned operations. This includes creating resource plans for future business requirements throughout the year.
• Attending governance meetings and schedule periodic check-ins with client contacts to discuss issues or concerns.
• Cultivating relationships with team members and stakeholders.
• Leading change management and consistent delivery of key messages across aligned Operations Teams.
• Collaborating across Payroll and Cloud Services to champion an environment of 'one team, team'.
• Ensuring achievement of Service Level Agreements (SLAs) across aligned Operations teams.
• Coordinating with Client Services Manager to mitigate financial impacts of Errors and Omissions (E&Os)
• Identifying effective cost management practices; implement operational improvements.
• Achieving Global Sourcing and automation targets, in partnership with the Operations Services Director.

Requirements

• 5 years team leadership with proven success in operations and client deliverables
• Experience with in-depth knowledge of functional area such as Leave of Absence or Payroll related.
• Able to lead and thrive in a demanding environment adapt to frequent change with urgency and setting priorities for aligned teams.
• Demonstrate effective coaching and team development skills.
• Demonstrate outstanding oral and written communication skills.
• Able to build lasting relations with client contacts and internal teams and stakeholders.
• Possess excellent computer skills with current technical knowledge
• 2 years people management experience

Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital (‘Divested Group’). By applying for this position which will be with the Divested Group company, you understand and agree to the information you submitted for your application with Alight being shared with the Divested Group company. In addition, if you are made an offer of employment, it will be contingent on your undergoing and successfully completing a background check consistent with the Divested Group company employment policies.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.