LLQP Licensed Policy Retention Advisor

Altis; Toronto; On-site; CAD 54,000 - 66,000; Full time

Job summary

Altis in North York, ON is seeking a dynamic Customer Care Advisor with an active LLQP license. You will support policy onboarding, payments, and ongoing client engagement to foster retention.

This on-site role starts with full-time training hours 9am-5pm, with shifts 9:00 AM–6:00 PM. After training, a hybrid option may be available. You will use CRM tools to deliver exceptional service and meet KPIs.

Qualifications

• LLQP certification in good standing (Ontario required).
• 1–2 years of call centre experience.
• Experience in insurance or financial services.
• CRM proficiency and data-driven engagement.

Responsibilities

• Support policy onboarding and client retention through proactive outreach.
• Process payments and handle policy inquiries with accuracy.
• Guide clients through next steps and ensure seamless onboarding.
• Deliver exceptional service across all touchpoints and escalate when needed.
• Leverage CRM insights to personalize interactions and drive KPI results.
• Participate in daily huddles and coaching to improve service quality.
• Maintain regulatory standards and LLQP compliance.

Skills

LLQP license

Call centre experience

Client relationship management

CRM tools

Communication skills

Problem solving

Time management

Tools

CRM systems

Job description

Altis in North York, ON is seeking a dynamic Customer Care Advisor with an active LLQP license. You will support policy onboarding, payments, and ongoing client engagement to foster retention.

This on-site role starts with full-time training hours 9am-5pm, with shifts 9:00 AM–6:00 PM. After training, a hybrid option may be available. You will use CRM tools to deliver exceptional service and meet KPIs.