Live Chat Representative

Recooty; Edmonton; Remote; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Live Chat Representative to deliver outstanding customer support through engaging live chat interactions. In this role, you will connect with customers, resolve inquiries, and troubleshoot issues while ensuring a seamless service experience. Your strong communication skills and problem-solving abilities will be crucial in maintaining professionalism and empathy during interactions. This position offers the opportunity to work in a dynamic environment where your contributions will directly enhance customer satisfaction. If you're passionate about helping others and thrive in fast-paced settings, this role is perfect for you.

Qualifications

• Strong written communication skills with excellent grammar and spelling.
• Experience in customer service or a similar support role is preferred.

Responsibilities

• Engage with customers through live chat to promptly address questions and concerns.
• Track and document customer interactions in the company’s CRM.

Skills

Written Communication

Problem-solving

Multitasking

Tools

CRM Software

Live Chat Tools

Job description

Job Description: As a Live Chat Representative, your primary role is to provide exceptional customer support and assistance through live chat platforms. You will engage with customers to address inquiries, troubleshoot issues, and provide product or service information to ensure a seamless customer experience.

Key Responsibilities:

1. Engage with customers through live chat to promptly address questions, concerns, and issues.
2. Resolve customer inquiries by providing accurate information about products, services, or account details.
3. Troubleshoot and resolve basic technical or account-related issues, escalating more complex concerns as needed.
4. Track and document customer interactions, updates, and resolutions in the company’s CRM or ticketing system.
5. Collaborate with other customer support teams to improve the overall customer experience.
6. Maintain professionalism, empathy, and patience during all customer interactions to ensure a positive service experience.
7. Stay up-to-date with product knowledge, company policies, and system changes to provide accurate support.

Requirements:

1. Strong written communication skills with excellent grammar and spelling.
2. Problem-solving abilities and comfort with troubleshooting.
3. Ability to work in a fast-paced environment and handle multiple chat conversations simultaneously.
4. Experience in customer service or a similar support role is preferred.
5. Familiarity with CRM software, live chat tools, and basic technical troubleshooting is beneficial.

Job Type: Full-time / Part-time / Remote