Live Chat Customer Representative

Job Type: Remote | Full-Time or Part-Time

Job Description:
We are looking for a friendly and responsive Live Chat Customer Representative to provide real-time support to customers via live chat. You will answer questions, resolve issues, and deliver exceptional customer service—entirely through written communication.

Key Responsibilities:

1. Engage with customers through live chat to provide assistance and resolve inquiries
2. Guide users through product features, services, or troubleshooting steps
3. Maintain a professional and helpful tone in all chat interactions
4. Record and update customer interactions in the system
5. Escalate complex issues to the appropriate team when necessary
6. Stay updated on product knowledge and company policies

Requirements:

1. Strong written communication and multitasking skills
2. Ability to type quickly and accurately
3. Previous experience in customer support or live chat preferred
4. Familiarity with CRM and chat platforms
5. Self-motivated with a reliable internet connection (for remote roles)