Lithuanian Bilingual Customer Service Officer - Visa Application Centre - Vancouver (6 months c[...]

VFS Services USA; Vancouver; On-site; CAD 40,000 - 55,000; Full time

Job summary

VFS Global is hiring a Submission Officer for its Visa Application Center in Vancouver. The role includes managing visa application processes, ensuring compliance with procedures, and handling client communications. Proficiency in English is required, with Lithuanian as a preferred asset. Ideal candidates demonstrate attention to detail and can manage tight deadlines.

Benefits

Attractive pay

Qualifications

• Fluency in English is mandatory.
• Bilingual proficiency in Lithuanian is preferred.
• Strong attention to detail and accuracy required.

Responsibilities

• Collect applications for visa processing and document scrutiny.
• Handle customer queries via email and phone.
• Manage cash and bank transactions, ensuring accuracy.

Skills

Attention to detail

Verbal communication

Written communication

Customer service

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

VFS Global, the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide, is currently hiring a Submission Officer for our Visa Application Center in Vancouver. The office will support end-to-end visa application operations, ensuring quality and compliance with specialized processes.

Written and verbal communication skills in Lithuanian are preferred.

Submission Officer

Role and Responsibilities

1. Document scrutiny and collection of applications for visa processing.
2. Handle customer/applicant queries personally or via email and telephone.
3. Manage cash and bank-related transactions if assigned, ensuring 100% accuracy.
4. Record and maintain all application data, ensuring accurate and timely data entry with zero errors.
5. Manage administration and logistics of passport delivery to the consulate, applicant, or logistics company.
6. Maintain compliance with standard operating procedures and manuals without deviation.
7. Inform applicants about available Value Added Services and ensure their delivery.
8. Encourage applicants to provide feedback on services and overall experience.
9. Complete the entire process within the mandated Turn Around Time.
10. Assist Deputy Manager/Operations Manager in executing the WB Project.

Experience/Qualifications Required

• Fluency in English is mandatory for this position.
• Bilingual proficiency in Lithuanian is preferred.
• Excellent written and verbal communication skills in both Lithuanian and English.
• Minimum education: Bachelor’s degree or equivalent.
• Good knowledge of Microsoft Office packages.
• Strong attention to detail and high accuracy under tight timelines.
• Proactive ‘can-do’ attitude.
• Flexibility to work additional hours if needed.
• Attractive pay.