Lithuanian Bilingual Customer Service Officer - Visa Application Centre - Toronto (6 months con[...]

VFS Services USA; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading outsourcing and technology services specialist is hiring a Submission Officer in Toronto. The role involves overseeing visa application processes, handling customer inquiries, and ensuring compliance with standard operating procedures. Candidates should be fluent in English and preferably Lithuanian, with a bachelor's degree required.

Benefits

Attractive Pay

Qualifications

• Fluent in English; bilingual in Lithuanian preferred.
• Excellent communication skills in both languages.
• Experience working in a customer service role is beneficial.

Responsibilities

• Handle document collection and customer queries.
• Ensure compliance with operating procedures.
• Record and maintain data accuracy.

Skills

Written & verbal communication skills

Attention to detail

Proactive attitude

Education

Bachelor’s degree or global equivalent

Tools

Microsoft Office

Job description

VFS Global, the world’s largestoutsourcing and technologyservices specialist for governments and diplomatic missions worldwide, is currently hiring Submission Officer in ourVisa Application Center in Toronto. The office will specialize in supporting the end to end operations of the Visa Application whilst ensuring quality and ensuring compliance to these specialized processes.
Written & verbal communication skills in Lithuanianis preferred.

Submission Officer
ROLE AND RESPONSIBILITIES

• Document scrutiny and collection of applications for visa processing
• Handle customer/applicant queries personally or via email, telephone.
• Handle cash and bank related transactions if assigned and ensure 100% accuracy
• Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
• Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
• Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
• Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
• Encourage applicants to provide feedback on services provided and their overall experience at the application centre.
• Ensure that the entire process is completed within the mandated Turn Around Time
• Assist Deputy Manager/Operations Manager in execution of WB Project
  EXPERIENCE/QUALIFICATIONS REQUIRED:
  

• Fluent inEnglishis a requirement for this position.
• Bilingual and fluent inLithuanianis a preferred for this position.
• Excellent written & verbal communication skills in both Lithuanianand English
• Minimum education: Bachelor’s degree or global equivalent
• Good knowledge of Microsoft Office packages
• A good attention to detail and high level of accuracy under tight timelines
• A proactive ‘can-do’ attitude
• Flexible / ready and willing to work additional hours, if needed
• Attractive Pay