LIS Application Specialist

In-Common Laboratories (ICL); Toronto; On-site; CAD 56,000 - 61,000; Full time

Benefits offered by this job

Group benefits

Employee Assistance Program

Sick leave benefits

HOOPP pension

Job summary

In-Common Laboratories (ICL) is recruiting for a permanent, full-time LIS Application Specialist to support timely and accurate exchange of specimen test order information between ICL, clients, and supplier laboratories.

The LIS Application Specialist provides day-to-day technical and application support for LIS, interfaces, and related clinical applications, collaborating with internal users, clients, supplier laboratories, and other stakeholders to troubleshoot issues, support system

Qualifications

• University or college-level program in Medical Laboratory Technology, Computer Science, or related discipline.
• 5+ years of clinical laboratory experience and knowledge.
• Practical experience with a Laboratory Information System (LIS) and/or other clinical laboratory applications.
• Experience supporting or troubleshooting system interfaces is preferred.
• Familiarity with HL7 standards and other transmission protocols is preferred.
• Familiarity with LIS/HIS such as EPIC, Cerner, Meditech, or McKesson is an asset.
• Experience working with CRM systems and Microsoft Office, particularly Excel.
• Strong analytical and technical problem-solving skills with the ability to investigate issues.
• Excellent communication and interpersonal skills for technical and non-technical stakeholders.

Responsibilities

• Provide day-to-day administrative and technical support for LIS clinical applications, including monitoring, troubleshooting, and issue resolution.
• Monitor, test, troubleshoot, and support interfaces between LIS and other connected systems, including client and supplier connectivity.
• Support system maintenance, file updates, testing, upgrades, implementations, and new LIS functionality.
• Collaborate with internal users, clients, supplier laboratories, and stakeholders to resolve LIS-related questions and issues.
• Participate in projects, quality initiatives, system validation, and activities that support reliable LIS operations.
• Maintain accurate system documentation, configurations, workflows, and standard operating procedures.
• Perform testing and validation to ensure accuracy and reliability of system information.
• Identify opportunities to improve LIS functionality, processes, and operational efficiency.
• Maintain knowledge of LIS applications, interfaces, scripting, and related technologies to support operations.

Skills

Analytical

Communication

Adaptability

Attention to Detail

Problem Solving

Professionalism

Education

University/College program in Medical Laboratory Technology or related

Tools

LIS systems

Epic / Cerner / Meditech / McKesson

Excel / Office

Job description

Reports to: Manager, LIS Operations
Employment Type: Permanent, Full-Time
Compensation: $41–$44 per hour ($79,950–$85,800 per annum based on 1,950 hours annually), plus vacation pay. Compensation within the range will be commensurate with qualifications and relevant experience.
Comprehensive Benefits: Access to group benefits, Employee Assistance Program, sick leave benefits, and parental top-up. Healthcare of Ontario Pension Plan (HOOPP): Participation in HOOPP, a defined benefit pension plan that provides a reliable source of retirement income.
Work Environment: Inclusive, innovative and supportive, with a dynamic team leading the way in building trusted, forward-thinking healthcare partnerships
Career Growth: Opportunities for professional development, continuous learning, and career advancement.
Work Location: North York
Operation Focus: LIS Clinical Applications, Troubleshooting & Interface Support

OVERVIEW

In-Common Laboratories (ICL) is recruiting for a permanent, full-time Laboratory Information System (LIS) Application Specialist to support the timely, accurate, and uninterrupted exchange of specimen test order information between ICL, its clients, and supplier laboratories.

The LIS Application Specialist provides day-to-day technical and application support for laboratory information systems, interfaces, and related clinical applications. The role works closely with internal users, clients, supplier laboratories, and other stakeholders to troubleshoot issues, support system functionality, and contribute to projects, quality initiatives, and continuous improvement.

KEY RESPONSIBILITIES

• Provide day-to-day administrative and technical support for LIS clinical applications, including monitoring, troubleshooting, and issue resolution.
• Monitor, test, troubleshoot, and support interfaces between the LIS and other connected systems, including client and supplier connectivity.
• Support system maintenance, file updates, testing, upgrades, implementations, and new LIS functionality.
• Work with internal users, clients, supplier laboratories, and other stakeholders to investigate and resolve LIS-related questions and issues.
• Participate in projects, quality initiatives, system validation, and activities that support reliable and effective LIS operations.
• Maintain accurate system documentation, configurations, workflows, and standard operating procedures.
• Perform testing and validation activities to ensure the accuracy, integrity, and reliability of system information.
• Identify and communicate opportunities to improve LIS functionality, processes, and operational efficiency.
• Maintain and expand knowledge of LIS applications, interfaces, scripting, and related technologies to support operational requirements.

QUALIFICATIONS

Education & Experience

• Completion of a university or college-level program in Medical Laboratory Technology, Computer Science, or a related discipline.
• 5+ years of clinical laboratory experience and knowledge
• Practical experience with a Laboratory Information Systems (LIS) and/or other clinical laboratory applications.
• Experience supporting or troubleshooting system interfaces is preferred.
• Familiarity with Health Level Seven (HL7) standards and other transmission protocols is preferred.
• Familiarity with one or more laboratory or hospital information systems, such as EPIC, Cerner, Meditech, or McKesson, is an asset.
• Experience working with CRM systems and Microsoft Office Suite, particularly Excel.
• Technical & Analytical: Strong analytical and technical problem-solving skills, with the ability to investigate issues and develop practical solutions.
• Communication & Collaboration: Excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders.
• Adaptability: Ability to manage changing priorities, work independently in a hybrid/remote environment, and take initiative.
• Attention to Detail: High degree of accuracy and attention to detail when working with clinical systems, data, and interfaces.
• Problem Solving: Ability to assess issues, determine appropriate next steps, and follow through to resolution.
• Professionalism: Courteous, dependable, and professional in all interactions.

Why Join ICL?

At ICL, we are dedicated to transforming lives through innovative healthcare and community support services.

• Meaningful mission with real health sector impact.
• Collaborative, supportive executive leadership and work environment.
• Opportunities to make an immediate impact, optimize operations, and expand your expertise.
• Work with cutting-edge IT tools and systems that shape service delivery.

SELECTION PROCESS TRANSPARENCY

• Artificial intelligence is not used to screen, assess, or select applicants.
• This posting is for an existing vacancy.

EQUAL OPPORTUNITY & ACCESSIBILITY

• ICL is an equal opportunity employer. Accommodation for applicants with disabilities is available upon request.