Link to: #24.173 Site Supervisor – New Roads

Our Place Society; Victoria; On-site; CAD 73,000 - 83,000; Full time

Job summary

Join a compassionate organization dedicated to fostering a nurturing community for individuals in recovery. As a Site Supervisor, you will play a pivotal role in creating a safe and welcoming environment for residents, while overseeing operations and providing essential support to staff. This position offers a unique opportunity to make a meaningful impact in the lives of those facing challenges related to homelessness and mental health. With a full-time schedule that includes weekends and on-call rotations, you will be part of a dedicated team committed to social justice and inclusive practices. If you are passionate about making a difference and have the necessary skills and experience, we invite you to apply and be part of this rewarding journey.

Benefits

100% employer paid comprehensive benefits

Health and dental coverage

Vacation accrued at 6%

Flexible schedule

On-call rotation experience

Qualifications

• Post-secondary education in human and social services is preferred.
• Supervisory experience of two years in a similar role is required.
• Knowledge of social issues related to homelessness and mental health is essential.

Responsibilities

• Create a safe and welcoming environment for residents.
• Provide supervision and support to staff and residents.
• Respond to crises and ensure safety protocols are followed.

Skills

Supervisory experience

Crisis intervention

Problem solving

Communication skills

Knowledge of social issues

Experience with marginalized populations

Proficient in Excel, Outlook, Word

Non-Violent Crisis Intervention training

First Aid Certification

Naloxone training

Education

Post-secondary education in human and social services

Degree in Social Work (BSW)

Mental Health Worker certification

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

New Roads Therapeutic Recovery Community

*Please See Below for Shift Details*

This posting is open to all qualified applicants.

Our Place Society (OPS) is an organization founded on progressive and inclusive Christian values and principles. We work as a team to create a nurturing atmosphere of home and family, where all are welcome. A team approach is critical to living out our mission and values and directing our work.

Reporting to the Manager of New Roads, the Site Supervisor will be responsible for assisting in the operation of our facility.

Duties & Responsibilities

• Create a safe, welcoming, and calming environment for the family members/residents entering our facility. Stay observant of the environment and provide calming intervention as required to ensure the safety of everyone and policies are being respected.
• Complete Team Lead monthly supervisions and other admin tasks as required.
• Thorough knowledge of Case management regarding implementation, responsibilities, and integrating applications.
• Collaborate with team/ management in program evaluation and program development.
• Provide first response to crisis intervention as required. Communicate with team members and Manager of New Roads and work alongside them to deescalate and resolve situations. Call for assistance when appropriate. Report all incidents, observations, and unsafe conditions through the proper channels.
• Provide Supervision/direction to all staff in conjunction with the Manager. Directing and supporting Team Lead Staff. Involved with onboarding and training new staff.
• Acts as an advocate on behalf of family members/residents, working for rightful justice and fair treatment, taking appropriate action to assist.
• Overseeing the Intake process of new residents.
• Maintain a professional yet compassionate relationship with residents.
• Provides frontline supervision and maintains a presence on-site.
• Responsible for the timely collection and reporting of site’s program fees.
• Overseeing that room inspections and turnovers occur regularly and timely.
• Upholding and modelling Our Place Society’s values and New Roads philosophy
• Debriefing with staff and residents following critical incidents.
• Participation in On-call rotation with New Roads Managers
• Follow all BCGEU General Services collective agreement policies.
• Investigate and complete any discipline/investigation meetings or discipline procedures.
• Follow all Island Health policies and procedures.

Qualifications

Education and Experience:

• Any post-secondary education is an asset with preference in the human and social services field in a Degree, Diploma or Certificate program such as: BSW, Mental Health Worker, Community Health Worker, Mental Health and Addiction Worker and Social Services Worker.
• Equivalent experience in the community social services sector with working knowledge of community support agencies and resources will be considered.
• Knowledge of current social issues related to homelessness, mental illness and drug addiction is essential.
• Preference will be given to applicants with experience in recovery and knowledge of a Therapeutic Recovery Community

Skills and Abilities:

• Supervisory experience is required, two years is preferred in a similar position.
• Experience working with marginalized populations is essential.
• Proficient in Excel, Outlook, and Word.
• A clear understanding of Statistical Terms and Concepts.
• Comprehensive knowledge in revising program Policies and Procedures.
• Comprehensive knowledge of the BCGEU General Services Collective Agreement and be able to implement.
• Skilled in problem solving and demonstrates strong analytical abilities.
• Strong ability to foster an environment for employee/ resident engagement.
• Familiarity with related resources and other services, such as welfare system, addiction and mental health support agencies.
• Demonstrated ability to work with challenging behavior and stressful situations.
• Demonstrated ability to apply safe work procedures.
• Non-Violent Crisis Intervention training and First Aid Certification an asset.
• Naloxone training an asset.
• Flexible and tolerant attitude to diverse cultures.
• Ability to work independently.
• Ability to communicate effectively with clients and co-workers both verbally and in writing.
• Effective personal boundary setting skills with both clients and co-workers.
• Demonstrated problem solving/organizational skills.

Working Conditions/Compensation:

Shifts: Full-time schedule, will include weekends. Note: schedule should be flexible to meet with day and night shifts and on-call rotation with Manager.

Compensation: $73,715 – 82,271/annum (commensurate with experience).

Benefits: Vacation accrued at a rate of 6%. Eligible for a 100% employer paid comprehensive benefits

plan, including health and dental coverage, after completion of probationary period.

This position is union exempt.

How to Apply

Eligible candidates are invited to submit a covering letter with their resume detailing their related background, experience and qualifications by 3pm on Monday, December 2, 2024 to [e-mail] or to Our Place Society, Attention Ryan Brost, HR Manager, 919 Pandora Ave, Victoria, B.C. V8V 3P4. Please quote “File #24.173 – Site Supervisor – New Roads” in the subject line.

Please note: All applications must have a cover letter to be considered.

We appreciate your time and interest in the position. However, due to the volume of applications, only shortlisted candidates will be contacted.

Our Place Society is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Our Place Society welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S communities.

Registered Canadian Charity 82709 8344 RR0001