Linehaul Dispatcher

J.D. Irving, Limited; Dieppe; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Dispatch Coordinator to facilitate the transportation of freight. In this dynamic role, you will schedule drivers, maintain records, and ensure effective communication with both drivers and customers. Join a company that values a safe and rewarding work environment, offering flexibility with health benefits, a matching RRSP program, and opportunities for growth within a vast network. If you thrive under pressure and have a passion for customer service, this is the perfect opportunity to advance your career in logistics.

Benefits

Flexible health, drug, dental, and vision plan

RRSP matching program

Employee & Family Assistance Programs

Health & Wellness reimbursements

3 weeks' paid vacation

Free parking

Onsite fitness center open 24/7

Onsite cafeteria

Maternity leave top-up program

Growth and progression opportunities

Qualifications

• 2 years' experience in dispatch is preferred.
• Strong customer service and communication skills are essential.

Responsibilities

• Coordinate communication with drivers for load instructions.
• Manage service concerns to minimize customer impact.
• Assist with dispatch staff during high workload periods.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Time Management Skills

Ability to Work Under Pressure

Tools

AS400

Microsoft Office Suite

Job description

In this role, you will be responsible for coordinating the transportation of freight with drivers and customers. You will schedule drivers for pickups and deliveries on specific routes, maintain up-to-date records and review driver logs to check for errors.

The Work Schedule:
Night shift, shift work, 75 hours per two weeks.

Benefits To Joining Midland:

• A dynamic, safe, and rewarding work environment
• A flexible health, drug, dental, and vision plan
• RRSP matching program
• Employee & Family Assistance Programs
• Health & Wellness reimbursements, includes gym memberships, fitness classes or online workout programs
• 3 weeks' paid vacation
• Free parking, an onsite fitness center open 24/7, and an onsite cafeteria
• Maternity leave top-up program
• Growth and progression opportunities within Midland Transport and large network of the JD Irving group of companies

Qualifications:

• You have 2 years' experience in dispatch (asset)
• You have excellent customer service skills
• You have solid interpersonal, communication (verbal and written), organizational, and time management skills
• You have knowledge of AS400 (asset)
• You can work with minimal supervision under pressure and time constraints in a stressful environment
• You are familiar with Microsoft Office Suite

Responsibilities:

• Day-to-day communication, via phone and handheld, with an assigned fleet of drivers to ensure proper load instructions are passed along and carried out
• Manage service concerns, as required, to limit exposure and minimize impact to the customer
• Coordinate maintenance to city tractors and trailers
• Assist other dispatch staff as required during spikes in workload
• Assist other dispatch staff as required by preparing and analyzing various reports as needed
• Provide Drivers with the right information and equipment to make the entire customer experience positive from start to finish
• Assist with terminal operation inquiries at various times.