Linehaul Dispatcher

Midland Transport; Dieppe; On-site; CAD 45,000 - 60,000; Full time

Job summary

Midland Transport is seeking a dispatcher to coordinate freight transportation, manage driver schedules, and ensure compliance with load instructions. This role requires excellent customer service and communication skills, with opportunities for career growth in an inclusive workplace. Join a dynamic team committed to delivering superior service across Atlantic Canada.

Benefits

Flexible health, drug, dental, and vision plan

RRSP matching program

Health & Wellness reimbursements

3 weeks' paid vacation

Onsite fitness center open 24/7

Growth and progression opportunities

Qualifications

• At least 2 years' experience in dispatch.
• Excellent customer service and communication skills.
• Strong organizational and time management skills.

Responsibilities

• Coordinate the transportation of freight with drivers and customers.
• Manage service concerns and assist drivers with proper load instructions.
• Prepare and analyze various reports.

Skills

Customer Service

Communication

Organizational Skills

Time Management

Education

2 years' experience in dispatch

Tools

Microsoft Office Suite

AS400

Job description

Job Description

In this role, you will be responsible for coordinating the transportation of freight with drivers and customers. You will schedule drivers for pickups and deliveries on specific routes, maintain up-to-date records, and review driver logs to check for errors.

The Work Schedule

Night shift, shift work, 75 hours per two weeks.

Benefits To Joining Midland:

• A dynamic, safe, and rewarding work environment
• A flexible health, drug, dental, and vision plan
• RRSP matching program
• Employee & Family Assistance Programs
• Health & Wellness reimbursements, including gym memberships, fitness classes, or online workout programs
• 3 weeks' paid vacation
• Free parking, an onsite fitness center open 24/7, and an onsite cafeteria
• Maternity leave top-up program
• Growth and progression opportunities within Midland Transport and the large network of the JD Irving group of companies

Responsibilities

• Day-to-day communication, via phone and handheld, with an assigned fleet of drivers to ensure proper load instructions are passed along and carried out
• Manage service concerns to limit exposure and minimize impact to the customer
• Coordinate maintenance for city tractors and trailers
• Assist other dispatch staff during spikes in workload
• Assist with preparing and analyzing various reports
• Provide drivers with the right information and equipment to ensure a positive customer experience from start to finish
• Assist with terminal operation inquiries as needed

Qualifications

• At least 2 years' experience in dispatch (asset)
• Excellent customer service skills
• Strong interpersonal, communication (verbal and written), organizational, and time management skills
• Knowledge of AS400 (asset)
• Ability to work with minimal supervision under pressure and time constraints in a stressful environment
• Familiarity with Microsoft Office Suite

About Us

Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States with a team of 20,000 dedicated employees. We foster a culture that nurtures talent and creates an inclusive workplace, supporting career growth across various divisions. We are committed to accessible environments for our colleagues, candidates, and customers, and encourage applicants to request accommodations if needed.

We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested but worried about meeting all requirements, we still encourage you to apply.

We appreciate your interest; only selected candidates will be contacted.

About The Team

With over 50 years of experience, Midland Transport has grown into a dynamic company across Atlantic Canada, Quebec, Ontario, and the northeastern United States. Our success is driven by our professional team of 1,900 employees, drivers, and owner-operators, guided by our Company Values that emphasize delivering superior quality service.