Linehaul Dispatcher

J.D. Irving, Limited; Dieppe; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading logistics company in Canada is looking for a Dispatcher to coordinate transportation of freight. The role involves scheduling drivers, managing service concerns, and ensuring a positive customer experience. Candidates must have strong communication and customer service skills, along with familiarity with dispatch software. This position offers a dynamic work environment with comprehensive benefits including health plans and paid vacation.

Benefits

Flexible health, drug, dental, and vision plan

RRSP matching program

Employee & Family Assistance Programs

Gym membership reimbursements

3 weeks' paid vacation

Onsite fitness center

Growth and progression opportunities

Qualifications

• 2 years' experience in dispatch is an asset.
• Ability to work under pressure with minimal supervision.

Responsibilities

• Coordinate communication with drivers to ensure load instructions are followed.
• Manage service concerns to minimize impact to customers.
• Assist in preparing and analyzing reports as required.

Skills

Customer service skills

Communication skills

Organizational skills

Time management skills

Tools

AS400

Microsoft Office Suite

Job description

In this role, you will be responsible for coordinating the transportation of freight with drivers and customers. You will schedule drivers for pickups and deliveries on specific routes, maintain up-to-date records and review driver logs to check for errors.

The Work Schedule
Night shift (8.00pm to 7.00am)

BenefitsToJoining Midland:

• Adynamic, safe, and rewarding work environment
• A flexible health, drug, dental, and vision plan
• RRSP matching program
• Employee & Family Assistance Programs
• Health & Wellness reimbursements, includes gym memberships, fitness classes or online workout programs
• 3 weeks' paid vacation
• Free parking, an onsite fitness center open 24/7, and an onsite cafeteria
• Maternity leave top-up program
• Growth and progression opportunities within Midland Transport and large network of the JD Irving group of companies

Qualifications

• You have 2 years' experience in dispatch (asset)
• You have excellent customer service skills
• You have solid interpersonal, communication (verbal and written), organizational, and time management skills
• You have knowledge of AS400(asset)
• You can work with minimal supervision under pressure and time constraints in a stressful environment
• You are familiar with Microsoft Office Suite

Responsibilities

• Day-to-day communication, via phone and handheld, with an assigned fleet of drivers to ensure proper load instructions are passed along and carried out
• Manage service concerns, as required, to limit exposure and minimize impact to the customer
• Coordinate maintenance to city tractors and trailers
• Assist other dispatch staff as required during spikes in workload
• Assist other dispatch staff as required by preparing and analyzing various reports as required
• Provide Drivers with the right information and equipment to make the entire customer experience positive from start to finish
• Assistwithterminal operation inquiriesat various times.