Linehaul Dispatcher

Midland Transport; Dieppe; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a dynamic team at a forward-thinking company in the transportation industry. This role involves coordinating freight delivery, ensuring effective communication with drivers, and managing service concerns. You'll thrive in a supportive environment that values safety and teamwork, with opportunities for growth and professional development. Enjoy a rewarding work schedule with a variety of benefits, including health plans, vacation time, and wellness reimbursements. If you're passionate about logistics and customer service, this is the perfect opportunity to advance your career.

Benefits

Flexible health, drug, dental, and vision plan

RRSP matching program

Employee & Family Assistance Programs

Health & Wellness reimbursements

3 weeks' paid vacation

Free parking

Onsite fitness center

Onsite cafeteria

Maternity leave top-up program

Growth and progression opportunities

Qualifications

• 2 years' experience in dispatch is preferred.
• Excellent customer service and communication skills are essential.

Responsibilities

• Coordinate transportation of freight with drivers and customers.
• Manage service concerns and maintain communication with drivers.
• Prepare and analyze various reports as required.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Time Management Skills

Ability to Work Under Pressure

Education

2 years' experience in dispatch

Tools

AS400

Microsoft Office Suite

Job description

Job Description

In this role, you will be responsible for coordinating the transportation of freight with drivers and customers. You will schedule drivers for pickups and deliveries on specific routes, maintain up-to-date records and review driver logs to check for errors.

The Work Schedule

Night shift, shift work, 75 hours per two weeks.

Benefits To Joining Midland:

1. A dynamic, safe, and rewarding work environment
2. A flexible health, drug, dental, and vision plan
3. RRSP matching program
4. Employee & Family Assistance Programs
5. Health & Wellness reimbursements, includes gym memberships, fitness classes or online workout programs
6. 3 weeks' paid vacation
7. Free parking, an onsite fitness center open 24/7, and an onsite cafeteria
8. Maternity leave top-up program
9. Growth and progression opportunities within Midland Transport and large network of the JD Irving group of companies

Responsibilities

1. Day-to-day communication, via phone and handheld, with an assigned fleet of drivers to ensure proper load instructions are passed along and carried out
2. Manage service concerns, as required, to limit exposure and minimize impact to the customer
3. Coordinate maintenance to city tractors and trailers
4. Assist other dispatch staff as required during spikes in workload
5. Prepare and analyze various reports as required
6. Provide Drivers with the right information and equipment to make the entire customer experience positive from start to finish
7. Assist with terminal operation inquiries at various times.

Qualifications

1. You have 2 years' experience in dispatch (asset)
2. You have excellent customer service skills
3. You have solid interpersonal, communication (verbal and written), organizational, and time management skills
4. You have knowledge of AS400 (asset)
5. You can work with minimal supervision under pressure and time constraints in a stressful environment
6. You are familiar with Microsoft Office Suite

About Us

Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

About The Team

With over 50 years in the Transportation industry, Midland Transport has grown into a dynamic company throughout Atlantic Canada, Quebec, Ontario and the northeastern United States. This continued growth and success has been driven by our professional and dedicated team of 1900 employees, drivers and owner operators as well as our Company Values that drive our Superior Quality Service.