Lincoln Concierge - Capital Ford Lincoln Winnipeg

Capital Ford Lincoln (Winnipeg); Winnipeg; On-site; CAD 45,000 - 60,000; Full time

Job summary

Capital Ford Lincoln is seeking a Lincoln Concierge dedicated to providing exceptional customer service for Lincoln vehicle owners. This role involves offering personalized assistance, coordinating service appointments, and enhancing customer experience through engagement initiatives. Join a dynamic team committed to luxury service and lasting impressions.

Benefits

Employee discounts on parts and services

Health, dental and life insurance

On-going training and professional development

Dynamic and inclusive work environment

Qualifications

• Experience in customer service with a focus on luxury.
• Ability to thrive in a fast-paced environment.
• Knowledge of Lincoln vehicles and luxury market.

Responsibilities

• Serve as primary contact for Lincoln vehicle owners.
• Educate customers on vehicle features and technologies.
• Schedule service appointments and coordinate customer needs.

Skills

Customer Service

Multitasking

Organizational Skills

Tech-savvy

Luxury Vehicle Knowledge

Education

Valid Driver's License

Job description

Capital Ford Lincoln is seeking a highly motivated and customer-centric individual to join our team as a Lincoln Concierge .

As a Lincoln Concierge, you will play a key role in ensuring that our customers receive a world-class experience throughout their ownership journey. You will be responsible for anticipating and fulfilling the needs of our Lincoln vehicle owners, creating a memorable and personalized service that reflects the luxury and sophistication of the Lincoln brand.

Key Responsibilities :

Serve as the primary point of contact for Lincoln vehicle owners, providing personalized assistance and guidance.

Stay up-to-date on the latest features and technologies of Lincoln vehicles to effectively assist customers with inquiries

Schedule and coordinate service appointments, loaners, and discovery drives to meet the convenience of our customers

Address customer concerns and issues promptly, ensuring a swift and satisfactory resolution

Educate customers on the various features, technologies, and benefits of their Lincoln vehicles

Organize and participate in exclusive Lincoln events to enhance customer engagement and loyalty

Other duties as assigned

What can we offer you :

On-going training and professional development opportunities

Employee discounts on parts, services, and vehicle purchases

Health, dental and life insurance, short and long-term disability

Dynamic and inclusive work environment

Qualifications :

Previous experience in a customer service role geared to providing lasting impressions and / or a luxury experience - automotive knowledge and experience is an asset

Thrives in a fast paced environment

Exceptional organizational and multitasking abilities

Knowledge or interest in luxury vehicles, particularly Lincoln models

Tech-savvy with the ability to quickly learn and navigate digital platforms

Valid drivers license with an acceptable driving record

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.