Lift Operations Supervisor

Sun Peaks Resort LLP; Sun Peaks Mountain Resort Municipality; On-site; CAD 30,000 - 43,000; Full time

Benefits offered by this job

Lift passes

Three weeks paid vacation

Health plan & wellness components

RRSP matching DPSP

Training & development opportunities

Dining discounts

Retail discounts

Friends & family rates

Reciprocal programs with partner ski/h

Pay for Performance bonus

Job summary

Sun Peaks Resort LLP is seeking a Lift Operations Supervisor to lead the lift operations team and ensure safe, efficient service for guests at Sun Peaks. This role requires proven supervisory experience and a strong focus on guest satisfaction in a resort environment.

You will oversee daily lift operations, hire and train seasonal staff, and ensure compliance with safety procedures and Z-98 regulations. A BC driver’s license and outdoor work capability are essential.

Qualifications

• At least one previous season as a Senior Lift Operator at a major destination resort within the last 5 years.
• A team player with proven supervisory and guest service skills.
• Self-motivated with a strong personal work ethic and a keen eye for detail.
• Proven ability to show up, be consistent, have a good attitude and act with integrity.
• Able to work outdoors in all weather extremes and capable of heavy, repetitive work.
• Valid BC class 5 driver’s license with clean abstract.
• Strong skier/snowboarder.
• Completed Grade 12 education or equivalent.
• Highly knowledgeable in operation of passenger ropeways.
• Have a strong knowledge of the Z-98 code, BC Safety Act, and regulations as applied to passenger ropeways and conveyors.
• Physically fit and free from injuries; able to lift 20kg for more than a few moments.
• Previous experience in Snowmobile operations is considered an asset.
• Lift 150 certification is considered an asset.
• Related Ski Resort Management or Tourism Management education is considered an asset.
• Related experience in Lift maintenance or Outside Operations is considered an asset.

Responsibilities

• Supervise and coordinate the daily operation of the lift operations team.
• Ensure the proper & safe operation of all passenger ropeways and conveyors.
• Assist with hiring and training of seasonal staff.
• Supervise all work in accordance and adherence with established safety and inspection procedures including start up, obtaining loading clearances, ramp and maze maintenance, daily log sheets, shut down, and post operational procedures.
• Give directions to staff and can follow up when necessary.
• Ensure all SPR policies are adhered to particularly in regard to safety, Environmental Management System, and passenger ropeway Z-98 regulations.
• Respond to lift, guest or staff related incidents; assist in the investigation and reporting of accidents and incidents as required.
• Supervise the parking lot and tube time operations.
• Present yourself with the highest standards of image and appearance with exemplary personal grooming, hygiene and a clean uniform on a daily basis.
• Ensure that the staff working in your assigned zone meet company standards in dress, appearance, and readiness to work (including staff pass) before they leave the staff room.
• Attend all staff safety meetings with timely follow-up on agenda items and minutes to be recorded and filed.
• Monitor the timely and safe sign-ins and sign-outs of all staff.
• Manage the inventory of all equipment and supplies required for operations.

Skills

Senior Lift Operator experience

Supervisory skills

Guest service

Outdoor work

BC driver’s license

Strong skier/snowboarder

Education

Grade 12 or equivalent

Job description

Do you enjoy working outside and speaking with guests from all over the world? We are looking to recruit a Lift Operations Supervisor. Do you have at least one year of experience running chair lifts? This individual needs to be a self-starter, highly motivated, and a team player. We are looking for someone with proven leadership skills, experience with guests/customers, and someone that brings a positive attitude into the workplace. If this sounds like the ideal work environment, fill out an application to work, live and play where you belong.

Compensation Information

$26.65 per hour

Physical Requirement

Heavy; work activities involve handling loads up to 20kg; both in an indoor & outdoor setting.

This job position requires physical presence at the designated location.

The Perks And Benefits You’ll Get To Enjoy

• Winter/Summer Season Lift, Trail and Golf passes
• Initial entitlement to three weeks of paid vacation
• Benefits plan and additional wellness components, including Health Spending Account and EFAP
• Participation in our RRSP and matching DPSP programs
• Company supported training and professional development opportunities
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers

Skills You Bring With You

• At least one previous season as a Senior Lift Operator at a major destination resort within the last 5 years.
• A team player with proven supervisory and guest service skills.
• Self-motivated with a strong personal work ethic and a keen eye for detail.
• Proven ability to show up, be consistent, have a good attitude and act with integrity.
• Able to work outdoors in all weather extremes and capable of heavy, repetitive work.
• Valid BC class 5 driver’s license with clean abstract.
• Strong skier/snowboarder.
• Completed Grade 12 education or equivalent.
• Highly knowledgeable in operation of passenger ropeways.
• Have a strong knowledge of the Z-98 code, BC Safety Act, and regulations as applied to passenger ropeways and conveyors.
• Physically fit and free from injuries; able to lift 20kg for more than a few moments.
• Previous experience in Snowmobile operations is considered an asset.
• Lift 150 certification is considered an asset.
• Related Ski Resort Management or Tourism Management education is considered an asset.
• Related experience in Lift maintenance or Outside Operations is considered an asset.

Primary Responsibilities

• Supervise and coordinate the daily operation of the lift operations team.
• Ensure the proper & safe operation of all passenger ropeways and conveyors.
• Assist with hiring and training of seasonal staff.
• Supervise all work in accordance and adherence with established safety and inspection procedures including start up, obtaining loading clearances, ramp and maze maintenance, daily log sheets, shut down, and post operational procedures.
• Give directions to staff and can follow up when necessary.
• Ensure all SPR policies are adhered to particularly in regard to safety, Environmental Management System, and passenger ropeway Z-98 regulations.
• Respond to lift, guest or staff related incidents; assist in the investigation and reporting of accidents and incidents as required.
• Supervise the parking lot and tube time operations.
• Present yourself with the highest standards of image and appearance with exemplary personal grooming, hygiene and a clean uniform on a daily basis.
• Ensure that the staff working in your assigned zone meet company standards in dress, appearance, and readiness to work (including staff pass) before they leave the staff room.
• Attend all staff safety meetings with timely follow-up on agenda items and minutes to be recorded and filed.
• Monitor the timely and safe sign-ins and sign-outs of all staff.
• Manage the inventory of all equipment and supplies required for operations.

Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.