Lift Operations Assistant Supervisor

RMSI-JTAC; Municipality of Jasper; On-site; CAD 42,000 - 52,000; Full time

Job summary

Marmot Basin is seeking an Assistant Lift Operations Supervisor to join the Mountain Operations team. You will assist in all lift operations, train staff, and oversee daily requirements in the supervisor’s absence.

This role involves outdoor work in varying weather and maintaining operational records. Key duties include training, ensuring staffing coverage for lifts, and safeguarding procedures while coordinating with other departments.

Qualifications

• Ski industry experience, especially in lift operations.
• Previous supervisory experience.
• Experience operating surface lifts and aerial chairlifts.
• Able to ski/snowboard in all mountain terrains and conditions.
• Risk management experience and mechanical aptitude a plus.
• Physically and mentally fit for outdoor work in varying weather.
• Valid Class 5 driver’s license.
• Strong team player with safety focus.

Responsibilities

• Train and schedule Lift Operations staff per manuals and policies.
• Ensure lifts and gates have enough staff for safe daily operation.
• Ensure operators are competent in lift duties and emergency procedures.
• Help maintain lift records and documents.
• Maintain lift standards as per relevant codes.
• Provide onsite supervision and address performance issues when needed.
• Coordinate Lift Operations with other departments.
• Identify and report safety concerns and unsafe conditions.

Skills

Ski Industry experience

Previous supervisory experience

Lift operations expertise

Ability to ski/snowboard terrain

Risk management experience

Physically & mentally fit

Outdoor work readiness

Customer service skills

Job description

Reports to

Lift Operations Supervisor

Position Overview

The Assistant Lift Operations Supervisor works as part of the Mountain Operations team. They will assist in all aspects of Lift Operations including training new staff, ensuring all Lift Operations staff are competent in Marmot Basin’s procedures and policies, ensuring Lift Operations is coordinated with the needs of other departments, and generally overseeing the daily departmental requirements under the direction or in the absence of the Lift Operations Supervisor.

The Assistant Lift Operations Supervisor will also help maintain records and documents such as daily lift logs, lift incident reports, employee training files, etc.

The incumbent should expect to be working outside in any, all and sometimes adverse weather conditions.

This is a full-time seasonal role, 5 days out of 7 per week.

Alberta Employment Standards regarding probationary periods apply.

Qualifications

• Ski Industry experience (within Lift Operations preferred)
• Previous supervisory experience
• Previous experience operating surface lifts and aerial chairlifts
• Able to ski/snowboard in all types of mountain terrain in varying conditions
• Risk management experience
• Mechanical aptitude (a background in mechanical experience preferred)
• Physically & mentally fit
• Capable and willing to work outside, at times in severe weather environment
• Valid class 5 driver’s license (or better).

Core Competencies

• Professional deportment with excellent customer service skills: experience dealing with guests and working collaboratively with co-workers
• Cheerful, outgoing personality; demonstrated temperament and disposition for highly stressful situations
• Strong team member able to take direction
• Motivated and observant; able to perceive needed tasks and complete them without direction
• Self-aware; able to identify strengths and gaps in own abilities and training
• Able to use taught skills and previous experience to problem solve
• Passion for working in an outdoor environment (recreational mountain pursuits are considered assets)

Job Duties/Responsibilities

• Training and scheduling as per Ski Marmot Basin’s Lift Operations Training Manual, ski industry best practices and company policies/procedures
• Ensure all lifts and ticket control gates have enough staff for safe daily operation
• Ensure all Lift Operators are competent in lift duties, daily operating procedures and emergency procedures
• Help maintain lift records and documents
• Maintain proper lift standards as per the Z-98 code
• Ensure a safe working environment for all Lift Operators, address or report any unsafe situations
• Ensure Lift Operations is coordinated with other departments

Additional:

• Provide onsite supervision of employees

• Deal with performance issues in a timely manner in the absence of the Lift Operations Supervisor using the Company Corrective Action procedures

• Work in a safe efficient manner; point out any safety concerns that would put any employee or guest in an unsafe situation
• Good working knowledge and understanding of all lift operations/safety procedures; ensure staff compliance and excellence in same
• Help maintain an inventory of all Lift Operations tools & materials
• Ensure mazes and ramps are always maintained
• Ensure all start up/shut down procedures are followed and completed at each lift daily

Supplementary:

• Respect and adhere to the company’s policies and procedures as set in the “Corporate Policies”, “Employee Handbook” and “Lift Operations Training Manual”
• Understand and adhere to Ski Marmot Basin’s “Harassment Policy” and the company’s “Privacy Policy”.