Lifestyle Adjuster – Auto Claims

Aviva Canada Inc.; Vancouver; Hybrid; CAD 45,000 - 85,000; Full time

Job summary

Join a forward-thinking company as an Auto Adjuster, where you will play a vital role in handling claims for specialty products like collector cars and RVs. This hybrid position allows you to work flexibly while focusing on delivering outstanding customer service and quality. You'll assess claims, negotiate settlements, and collaborate with regional teams to enhance processes. With a competitive salary range and a compelling rewards package that includes health benefits, retirement savings, and generous vacation options, this is an excellent opportunity for those passionate about claims adjusting and customer satisfaction. If you're ready to make a difference in the insurance industry, we want you on our team!

Benefits

Annual Bonus Eligibility

Retirement Savings Plan

Health Benefits

Personal Wellness Programs

Volunteer Opportunities

Competitive Vacation Package

Corporate Wellness Programs

Qualifications

• 1-2 years of claims adjusting experience in property and/or auto.
• Passion for Lifestyle claims and customer service excellence.

Responsibilities

• Review policies and negotiate claims to ensure fair settlements.
• Maintain detailed records and provide exceptional customer service.

Skills

Claims Adjusting

Customer Service

Negotiation

Analytical Skills

Education

Post Secondary Diploma or Degree

CIP

FCIP

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are looking for an Auto Adjuster to join our team in order to provide stationary telephone adjusting services with a key focus on quality and customer service. Regions serviced include Canada and the United States.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

Does the idea of handling claims for Lifestyle products including collector cars, motor homes (RVs) and snowmobiles interest you? Do you want to help us promote Aviva Specialty claims and deliver an exceptional customer experience? If you said “yes” we want you on our team!

What you'll do:

1. Review and analyze policies, appraisals and technical reports to assess the value of a claim and negotiate and settle it accordingly.
2. Carry an active pending of Lifestyle Auto claims.
3. Effectively advise and counsel the customer on Specialty product knowledge and provide timely and outstanding customer service.
4. Operate within designated authority, making independent decisions.
5. Maintain detailed file records according to all outlined protocols.
6. Participate in projects and provide feedback into processes on an ongoing basis.
7. Collaborate with other regional claims teams.

What you'll bring:

1. Minimum 1-2 years claims adjusting experience, property and/or auto.
2. Demonstrate a passion for Lifestyle claims.

It is considered an asset if you:

1. Have completed or are working towards completion of the Insurance Institute Program (CIP / FCIP).
2. Have a post-secondary diploma or degree.
3. Have experience handling claims for specialty products including travel trailers and watercraft, seasonal dwellings.

What You’ll Get:

The salary band for this position ranges from $45,600 - $84,600. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Competitive vacation package with the option to purchase 5 extra days off per year.

Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion.

Corporate wellness programs to support our employees’ physical and mental health.

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

Education Required

CIP
CIP Partial Completion
FCIP
FCIP - Partial Completion
Post Secondary Education