Life Services Representative

Wawanesa Insurance; Winnipeg; Hybrid; CAD 48,000 - 55,000; Full time

Job summary

Working under general supervision at The Wawanesa Mutual Insurance Company, this role supports customer and broker inquiries about policies to maximize retention and satisfaction. You will handle client concerns empathetically and provide administrative support for in-force policy changes.

The position requires at least two years in an admin/customer service role, strong MS Office skills, and the ability to work 10 AM–6 PM CST.

Qualifications

• Minimum two years in administrative or customer service roles.
• Willingness to pursue ACS and/or ALMI designation.
• Strong computer skills and MS Office proficiency.
• French reading/writing skills are an asset.
• Maintain confidentiality and privacy of information.
• Excellent written and verbal communication skills.
• Analytical with problem-solving abilities.
• Detail oriented with strong organizational skills.
• Able to work under pressure and meet deadlines.
• Available 10 AM–6 PM CST, Monday to Friday.

Responsibilities

• Serve as main contact for Life Services operations.
• Participate in Call Centre for client and agent calls.
• Respond to inquiries within service levels.
• Prepare correspondence for clients, agents, and external parties.
• Coordinate and process policy changes for in-force policies.
• Maintain records of customer interactions and actions taken.
• Assist with filing department documents.
• Investigate and report systems-related issues.
• Perform other duties as assigned.

Skills

Customer service

Administrative support

MS Office

Bilingual French

Communication

Problem solving

Time management

Education

ACS/ALMI designation (asset)

Job description

Job ID: 10280

Employment Type: Existing Role

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Vancouver, BC; Calgary, AB; Edmonton, AB.

Working Business Language: English

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $48,000 - $55,000. Candidates with salary expectations outside of the range are still encouraged to apply.

About The Wawanesa Mutual Insurance Company Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy. Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com. We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

Working under general supervision, this role supports Wawanesa’s success by providing a superior customer experience to customers and brokers in response to their inquiries on their policies to maximize client retention. This role is responsible for handling and resolving client concerns in an empathetic and understanding manner and delivering administrative support including the processing of various changes on in-force client policies.

Job Responsibilities

• Acts as the main point of contact for the Life Services operations.
• Participate in Call Centre group for incoming client and agent calls.
• Monitor and respond to customer service inquiries within company service levels.
• Prepare correspondence and documents for a variety of audiences, including clients, agents, and external parties.
• Coordinate and process ongoing policy changes for in-force policyholders.
• Maintain records of all customer interactions, recording details of inquiries, complaints and the action that was taken.
• Assist with sorting and filing various department documents and files.
• Investigate and report systems-related service issues.
• Perform other duties as assigned.

Qualifications

• Minimum two (2) years' experience in an administrative or customer service capacity in an office environment is required.
• Willingness to enroll in, actively working towards or completion of the ACS and/or ALMI designation is an asset.
• Strong computer skills and knowledge of the Microsoft Office suite is required.
• Ability to read/write (bilingual) in French is an asset.
• Demonstrated adherence to strict confidentiality and privacy of information policies.
• Good communication skills, both written and oral, with the ability to communicate at the right level for the audience, including telephone skills.
• Creative and effective problem-solving skills to interpret the needs of customers and resolve their issues, with the ability to conduct detailed analysis of information from numerous sources, and to select and implement best solutions.
• Good attention to detail with the ability to review information carefully and comprehensively.
• Comfortable working under pressure and handling stressful situations in a professional manner.
• Good time management and organization skills with the ability to establish priorities and meet deadlines, while being flexible in times of pressure and change.
• Ability to contribute to a positive work atmosphere in a deadline driven environment.
• Must be available to work 10 AM - 6 PM (CST), Monday to Friday.

Diversity Equity, Inclusion & Belonging

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [e-mail].

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.