Life Cycle Support Analyst

Hitachi; Toronto; Hybrid; CAD 80,000 - 105,000; Full time

Benefits offered by this job

Health, Dental and Vision plans - 100%

Retirement Savings Plan with company-m

3 weeks of vacation

Life and accident Insurance, LTD

Flexitime and Training opportunities

Job summary

Hitachi Rail Canada Inc. in Toronto is seeking a Life Cycle Support Analyst to lead design and optimization of customer solutions for CBTC and interlocking projects across countries.

You will formalize scopes, estimate life cycle costs, and ensure maximum system availability through in-service support contracts. The role requires a university engineering degree and at least five years working with cross-functional teams, bids, and customer interfacing.

Qualifications

• University degree in Electrical/Telecom/Systems/Mechanical Engineering or equivalent.
• At least 5 years of cross-functional team experience.
• 5+ years bid support in a product-centric tech company.
• 5+ years customer interface and sales experience.
• Experience in a commercial organisation with engineering services delivery.
• Proficient with Excel and Word; able to translate data into professional English documentation.

Responsibilities

• Participating and supporting System Life Cycle Management.
• Act as the Work Package Manager.
• Perform risk mitigation strategies.
• Standardization of Bid Preparation Across Business Lines.
• Support Bid Projects Through Preparing System Life Cycle Estimates.

Skills

Cross-functional teamwork

Bid support experience

Customer interface

Commercial awareness

Microsoft Excel

Pivot Tables

VLOOKUP

English documentation

Strong communication

Attention to detail

Education

Engineering degree (Electrical/Telecom/Systems/Mechanical)

Tools

Microsoft Word

Job description

Location:

Toronto, Ontario, Canada

Job ID:

R1011692

Date Posted:

2026-07-07

Company Name:

Hitachi Rail Canada Inc.

Profession (Job Category):

Customer Service & Contact Center Operations

Job Schedule:

Full time

Work Arrangement:

Hybrid

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting‑edge of digital transformation and technology. From the multi‑cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Job Description

The Life Cycle Support Analyst will leadi a comprehensive life cycle design and optimization of customer solutions for Hitachi Rail’s global CBTC and interlocking projects. Lead the preparation and delivery of complex Long-Term Support contracts across multiple countries. From the bid phase through to long‑term operation, is responsible for formalizing scopes, estimating life cycle costs (LCC), and ensuring maximum system availability. Ensures that system remains sustainable and cost‑effective through proactive management and the execution of high‑level in‑service support contracts.

Key Accountabilities

• Participating and supporting System Life Cycle Management:
• Act as the Work Package Manager:
• Perform risk mitigation strategies:
• Standardization of Bid Preparation Across Business Lines:
• Support Bid Projects Through Preparing System Life Cycle Estimates:

Key Requirements

• University degree in Electrical/Telecom/Systems/Mechanical (or similar) Engineering and/or significant relevant technical experience.
• Minimum of 5 years’ experience in working with cross‑functional teams without direct reporting.
• Minimum of 5 years’ experience in supporting project bids within a product‑centric technology company.
• Minimum of 5 years’ experience in customer interface and marketing/sales experience.
• Demonstrated experience in a commercial organization associated with customer interface, leadership, and delivery of engineering services.
• Strong knowledge of standard computer applications, including intermediate skills in Microsoft Excel and Word.
• Comfortable working with Excel files, Pivot Tables, and VLOOKUPs.
• Possesses the ability to transform complex technical data into clear, persuasive, and professional documentation in English.
• Strong problem‑solving, organizational, and interpersonal skills.
• An ability to understand contracted requirements.
• High‑level interpersonal, organizational, and communication skills with significant attention to detail.

Preferred Qualifications

• P.Eng (Professional Engineer designation).
• Comprehensive knowledge/experience with Hitachi Rail products.

Base Salary Range:$80,000 - $105,000

The Company provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:

• Health, Dental and Vision plans - 100% of premiums are company-paid
• Retirement Savings Planwith a companymatch
• Company paid holidays - 3 weeks of vacation
• Company provided Lifeand accidentInsurance, LTD
• Worklife programs such as Flextime and a variety of Development and Training opportunities

This posting relates to an existing vacancy

Our hiring process uses both human and technology‑assisted (AI) tools to support candidate screening and assessment. All results are reviewed by people, and all hiring decisions are made by people_._

At Hitachi Rail, there is a place for everyone.

We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view.

It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail