Life Cycle Support Analyst

Hitachi; Toronto; On-site; CAD 80,000 - 105,000; Full time

Benefits offered by this job

Health, Dental and Vision plans

Retirement Savings Plan with company-m

3 weeks of vacation

Life and accident Insurance

Flextime and Training opportunities

Job summary

Hitachi Rail Canada Inc. is seeking a Life Cycle Support Analyst to lead design and optimization of customer solutions for global CBTC and interlocking projects.

You will manage bids and long-term support contracts from bid phase to operation, defining scopes and life cycle costs to ensure system availability and cost-efficiency. Responsibilities include standardizing bid preparation, leading life cycle estimates, and coordinating cross-functional teams to deliver engineering services with a

Qualifications

• University degree in Electrical/Telecom/Systems/Mechanical Engineering or equivalent.

Responsibilities

• Participate in and support System Life Cycle Management.
• Act as the Work Package Manager for life cycle projects.
• Perform risk mitigation strategies across projects.
• Standardize bid preparation across business lines.

Skills

Cross-functional collaboration

Customer interface

Life cycle design

Excel proficiency

Documentation in English

Education

University degree in Electrical/Telecom/Systems/Mechanical Engineering

Tools

Microsoft Excel

Word

Pivot Tables

VLOOKUPs

Job description

Location:

Toronto, Ontario, Canada

Job ID:

R1011692

Date Posted:

2026-07-07

Company Name:

Hitachi Rail Canada Inc.

Profession (Job Category):

Customer Service & Contact Center Operations

Job Schedule:

Full time

Remote:

No

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Job Description:

The Life Cycle Support Analyst will leadi a comprehensive life cycle design and optimization of customer solutions for Hitachi Rail’s global CBTC and interlocking projects. Lead the preparation and delivery of complex Long-Term Support contracts across multiple countries. From the bid phase through to long-term operation, is responsible for formalizing scopes, estimating life cycle costs (LCC), and ensuring maximum system availability. Ensures that system remains sustainable and cost-effective through proactive management and the execution of high-level in-service support contracts.

Key Accountabilities:

• Participating and supporting System Life Cycle Management:




• Act as the Work Package Manager:




• Perform risk mitigation strategies:




• Standardization of Bid Preparation Across Business Lines:




• Support Bid Projects Through Preparing System Life Cycle Estimates:

Key Requirements:

• University degree in Electrical/Telecom/Systems/Mechanical (or similar) Engineering and/or significant relevant technical experience.




• Minimum of 5 years’ experience in working with cross-functional teams without direct reporting.




• Minimum of 5 years’ experience in supporting project bids within a product-centric technology company.




• Minimum of 5 years’ experience in customer interface and marketing/sales experience.




• Demonstrated experience in a commercial organization associated with customer interface, leadership, and delivery of engineering services.




• Strong knowledge of standard computer applications, including intermediate skills in Microsoft Excel and Word.




• Comfortable working with Excel files, Pivot Tables, and VLOOKUPs.




• Possesses the ability to transform complex technical data into clear, persuasive, and professional documentation in English.




• Strong problem-solving, organizational, and interpersonal skills.




• An ability to understand contracted requirements.




• High-level interpersonal, organizational, and communication skills with significant attention to detail.

Preferred Qualifications:

• P.Eng (Professional Engineer designation).




• Comprehensive knowledge/experience with Hitachi Rail products.

Base Salary Range:

Base Salary Range:$80,000 - $105,000

The Company provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:

• Health, Dental and Vision plans - 100% of premiums are company-paid


• Retirement Savings Planwith a companymatch


• Company paid holidays - 3 weeks of vacation


• Company provided Lifeand accidentInsurance, LTD


• Worklife programs such as Flextime and a variety of Development and Training opportunities

This posting relates to an existing vacancy

.

Our hiring process uses both human and technology‑assisted (AI) tools to support candidate screening and assessment. All results are reviewed by people, and all hiring decisions are made by people_._

At Hitachi Rail, there is a place for everyone.

We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view.

It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.