Life Claims Analyst

RBC Insurance; Mississauga; On-site; CAD 46,000 - 70,000; Full time

Job summary

RBC Insurance in Mississauga, Canada, is hiring for an adjudicator of complex, high-value life insurance policies. You will apply policy provisions, assess risk, and ensure service excellence within a team environment.

Responsibilities include evaluating claims, maintaining client relationships, and mitigating risks through proactive analysis and cross-functional collaboration. Strong communication and empathy are essential for success in this role.

Qualifications

• 1–3 years of hands-on experience reviewing, evaluating, and adjudicating life insurance claims.
• Ability to evaluate complex situations analytically and exercise sound professional judgment.
• Post-secondary education or college diploma in healthcare, financial services, or related field.
• Excellent time management and organizational skills.
• Clear and professional written and spoken communication with empathy.

Responsibilities

• Evaluate insurance claims against policy terms, determine eligibility and payment amounts.
• Maintain excellent client relationships with responsive, high-quality service; exercise sound judgment and protect reputational impact.
• Monitor and mitigate legal, financial, and reputational risks through analysis and cross-functional collaboration.
• Document information with precision and ensure compliance with policies and procedures.
• Prioritize tasks and manage workload to meet deadlines.
• Collaborate with team members and key partners.
• Protect sensitive information and confidentiality.

Skills

Analytical thinking

Decision making

Time management

Communication

Education

Post-secondary education/college diploma

Job description

What is the opportunity?

Adjudicate and manage complex, high dollar value policies in a team-oriented, multi-disciplinary, digital environment. Responsible for applying applicable policy provisions, appropriate risk management strategies, which will have an impact on the company’s financial results, reputation and regulatory risks, client relationships, and business retention.

Job Description

Adjudicate and manage complex, high dollar value policies in a team-oriented, multi-disciplinary, digital environment. Responsible for applying applicable policy provisions, appropriate risk management strategies, which will have an impact on the company’s financial results, reputation and regulatory risks, client relationships, and business retention.

What will you do?

• Evaluate insurance claims against policy contract terms, determine claim eligibility and validity, and calculate appropriate payment amounts for approved claims.
• Maintain excellent client relationships through responsive, high-quality service; exercise sound judgment in decision-making; and assess interactions for potential reputational impact.
• Monitor and mitigate legal, financial, and reputational risks through proactive analysis, strategic planning, and cross-functional collaboration.
• Document all relevant information with precision and consistency, and ensure strict compliance with policies and procedural requirements.
• Prioritize task and manage your workload efficiently to meet deadlines
• Collaborate with Team members and develop relationships with key partners
• Protect sensitive information and ensure confidentiality

What will you need to succeed?

Must have:

• 1-3 years of hands-on experience reviewing, evaluating, and adjudicating life insurance claims.
• Proven capacity to evaluate complex situations analytically and exercise sound professional judgment in decision-making.
• Post-secondary education or college diploma completed; preferably in healthcare, financial services, or a related field.
• Excellent time management and organizational skills with the capacity to handle competing demands and maintain productivity.
• Demonstrated proficiency in articulating decisions clearly and professionally through spoken and written communication while showing genuine understanding and empathy for others’ concerns.

Nice to have:

• Bilingualism is an asset (English and French)
• Industry Insurance Designation

What’s in it for you?

• Competitive pay and high-earning potential
• All the tools, training, and team support you need to grow your career
• Flexible work/life balance options
• RBCI software tools to boost your productivity

Job Skills

Communication, Coverage Analysis, Critical Thinking, Customer Service, Decision Making, Insurance Claims Investigations, Knowledge of Claims, Long Term Planning, Settlement Negotiations

Additional Job Details

Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City: Mississauga

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: INSURANCE

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-09-08

Application Deadline: 2026-09-22

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate’s experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is: $46,000.00 - $70,000.00. The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC’s discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.