Bilingual Associate, Life Service - Advice Centre

RBC Insurance; Toronto; On-site; CAD 52,000 - 68,000; Full time

Job summary

RBC Insurance Advice Centre in Mississauga is seeking a bilingual Associate, Life Service to assist clients by phone and email with policy details.

You will answer inbound calls, update and manage policy information, and provide accurate explanations of life and health products while delivering a warm, professional client experience.

The role requires English and French fluency, strong communication skills, and the ability to navigate multiple systems and work independently.

Qualifications

• Bilingual English and French required to regularly serve English- and French-speaking clients.
• Shift availability across Monday to Friday 8 am–8 pm EST.
• Excellent oral and written communication skills.
• Strong attention to detail and problem resolution abilities.
• Ability to navigate multiple systems efficiently.
• Proven world-class client service, professional and friendly demeanor.
• Ability to work independently in a structured environment.

Responsibilities

• Effectively answer inbound calls centered on updating, managing, and reporting policy information for life and health clients and brokers.
• Respond to email inquiries related to policies from owners and brokers.
• Provide insurance assistance based on client needs.
• Analyze and report information related to policy terms in a timely manner.
• Maintain a consistent, positive client experience and resolve concerns at first contact.
• Demonstrate understanding of policies and communicate them clearly to clients and brokers.
• Use procedures effectively during calls.

Skills

Bilingual English/French

Communication

Time management

Attention to detail

Problem resolution

System navigation

Client service

Independence

Job description

Job Description

You are a dynamic individual with a passion for helping people by joining our fast-paced Life Service team at the RBC Insurance Advice Centre. As a Bilingual Associate, Life Service you will interact with clients over the phone, providing them with insurance answers related to their policy details.

What will you do?

• Effectively answer inbound calls centered on updating, managing, and reporting of policy information to our clients – life and health policy owners and brokers
• Respond to email inquiries related to their policies by both owners and brokers
• Provide insurance assistance to clients based on their needs
• Accurately analyze and report all information in relation to the terms and conditions of the policy in a timely manner
• Exhibit a consistent, positive client experience with every conversation and resolve client concerns at the first point of contact, demonstrating the ability to connect through discussion and elevate as necessary
• Demonstrate a solid understanding of the policies and effectively communicate them to clients and brokers
• Use procedures effectively and seamlessly during calls

What do you need to succeed?

Must-have

• Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.
• Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8 am to 8 pm EST, to better help our clients
• Excellent oral and written communication skills
• Strong attention to detail and problem resolution skills
• Ability to navigate between multiple systems
• Demonstrated skills in providing world‑class client service that will come across as professional, warm, and friendly to our clients
• Ability to work independently in a structured environment, with proven time management, organizational skills
• Must be able to meet the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.)

Nice-to-have

• Knowledge of insurance products & policies (Life and Health)
• Call centre experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
• Competitive pay and high-earning potential
• All the tools, training, and team support you need to grow your business and career
• Flexible work/life balance options
• RBCI software tools to boost your productivity

Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curious Mindset, Data Analysis, Digital Literacy

Additional Job Details

Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City: Mississauga

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: INSURANCE

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-08-13

Application Deadline: 2026-09-14

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.