Licensing Clerk, City Clerk's Office

City of London; London; On-site; CAD 42,000 - 63,000; Full time

Job summary

The City of London is seeking a full-time Licensing Clerk to join the Clerk's Office. The role involves processing various licenses and providing customer service, with a focus on maintaining accurate records. Ideal candidates will have relevant qualifications and previous experience in a similar role.

Qualifications

• Completion of a one-year Office Administration Certificate from an Ontario Community College, or equivalent.
• Completion of AMCO Municipal Administration Program (MAP) is an asset.
• One year of previous related experience is required.

Responsibilities

• Processes applications for various licenses and maintains records.
• Acts as Deputy Registrar and Issuer of Marriage Licenses.
• Receives and processes applications and inquiries for licenses.

Skills

Word processing

Spreadsheets

Corporate software proficiency

Education

One-year Office Administration Certificate

AMCO Municipal Administration Program (MAP)

Job description

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London, Ontario is a growing and vibrant city. Our municipality is home to almost 500,000 residents, and welcomes all to live, work and play. Our employees take pride in working for a well-run city that offers exceptional amenities, services and programs for our residents. Londoners love our urban trails, outdoor parks and events, recreation programs and our thriving arts, music and culture scene!

The City of London has implemented the Anti-Racism and Anti-Oppression (ARAO) division with the mandate to create and sustain action-focused, positive, and lasting systemic change in the City of London so that race or membership in an equity-denied group does not predict one’s access to opportunities or ability to engage whole heartedly in the London community. To learn more about The City of London’s commitment to Anti-Racism and Anti-Oppression, visit the ARAO website .

Title: Licensing Clerk, City Clerk's Office

Job Close Date: Jun 27, 2025

File Number:

File Number:

2586 Employee Group: Local 101

Service Area:

Service Area:

Legal Services Division: Clerk's Office

Job Type:

Job Type:

Full-Time Permanent # of Openings:

1

Summary of Duties:

Reports to the Manager, Licensing and Elections. Performs licensing and customer service duties for the City Clerk's Office. Responsible for providing first point of contact in person, by phone and email for the Corporation.

Work Performed:

• Processes applications for lottery licenses, dog and cat licenses, marriage ceremonies, use of the community suite, special occasion permits and liquor licenses and maintains all records and documentation associated therewith.
• Receives and verifies lottery license reports and related documentation to ensure all information is reported and that the information is accurate.
• Acts as Deputy Division Registrar in accordance with the provisions of the Vital Statistics Act. Acts as Deputy Issuer of Marriage Licenses in accordance with the provisions of the Marriage Act.
• Answers the City of London email inquiries and main information telephone line to provide general information about City programs and services and/or transfers callers to the appropriate employee in the organization.
• Answers the City Clerk’s Office email inquiries and main information telephone lines to provide information about services and/or assists callers to the appropriate employee within the division.
• Greets the public who enter City Hall and provides general information about City programs and services and/or directs the public to the appropriate section of the Corporation.
• Receives and processes applications for and renewals of boulevard parking agreements.
• Assists the Manager of Licensing and Elections in performing clerical duties with respect to the processing of accounts payable and receivable.
• Receives, records and balances City Clerk's Office cash receipts.
• Prepares letters, reports and statements related to Vital Statistics and Licensing.
• Conducts tours of City Hall for outside organizations.
• Provides assistance during the municipal elections.
• Performs related duties as assigned.

Qualifications:

Completion of a one-year Office Administration Certificate from an Ontario Community College, or equivalent. Completion of AMCO Municipal Administration Program (MAP) courses is an asset.

Experience:

One year of previous related experience is required.

Specialized Training & Licenses:

• Skills and abilities in the following areas are necessary:
• AMCTO Municipal Administration Program (MAP) can be obtained on the job
• Demonstrated proficiency in word processing, spreadsheets and Corporate software (JD Edwards, SharePoint, Kronos, etc).

Compensation & Other Information:

$42,504 - $62,227 (Level 7)

This posting is for one (1) permanent full-time position.

Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m.

Work Arrangement: Office. Subject to change in accordance with business requirements.

These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.

NOTE: Applicants may be required to complete a job related test.

Police Record Check:

The successful candidate will be required to complete a Criminal Record Check.

As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.

Phone: [phone], TTY: 519-661-4889, Email: [e-mail].