Licensed Sales Associate / Client Service Associate (Investment Representative or Registered Re[...]

Morgan Stanley; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Morgan Stanley is seeking a Licensed Sales Associate / Client Service Associate in Toronto to enhance client relationships and support Financial Advisors. This role involves client onboarding, managing accounts, and ensuring high-quality service standards. Ideal candidates will have strong financial services experience and excellent organizational skills, contributing to a team committed to exceptional client experiences.

Benefits

Comprehensive employee benefits

Professional development opportunities

Supportive work culture

Qualifications

• 5+ years of Financial Services Experience, ideally registered with CIRO.
• Options & Insurance licensing is an asset.
• Strong written and interpersonal communication skills.

Responsibilities

• Cultivate and enhance new and existing client relationships.
• Onboard and maintain client accounts, handling requests and transactions.
• Support marketing strategies and participate in ongoing training.

Skills

Client relationship management

Communication

Organizational skills

Problem solving

Attention to detail

Financial services knowledge

Education

University degree or College diploma

Tools

Microsoft Office

Salesforce

Job description

Licensed Sales Associate / Client Service Associate (Investment Representative or Registered Representative with CIRO)

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Licensed Sales Associate / Client Service Associate (Investment Representative or Registered Representative with CIRO)

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Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career—a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Department Overview: The Morgan Stanley Wealth Management Canada Business Enablement Team is a high performing team providing client service support to our Full-Service Financial Advisor channels and operating in a hybrid model of in-office and remote working.

Position Summary: Reporting to the VP, Business Enablement, Licensed Sales Associates (CSA) will help shape the future of service in the Morgan Stanley Wealth Management Canada Business Enablement Team by modernizing the client experience through an elevated standard of care. The CSA assists with the development and growth of business through engaging and utilizing the full capabilities of the firm. This is a key role that requires an understanding of cross channel support, firm policies, procedures, and firm capabilities to deliver the full firm to clients.

DUTIES And RESPONSIBILITIES

CLIENT SUPPORT

• Cultivate and enhance new and existing client relationships through active communication with clients, processing client requests, resolving inquiries, and preparation of client reports and materials for meetings.
• Onboard and maintain client accounts, including collecting client information and making sure key information and documentation remains current, processing money movement transactions, and support of all digital offerings like online and mobile account access for clients.
• Provide all transition support for onboarding, and all administrative support and services for all recruited Financial Advisors and clients.
• Provide cross channel client administrative support when required.
• Provide administrative support and issue resolution for items related to Advisor Compensation when required.
• Execute unsolicited trades under the protocol established by Morgan Stanley Wealth Management
• Continued evolution of detailed SOP’s and identifying opportunities to improve existing processes.
• Review and take appropriate action on client account alerts.
• Provide backup support to other support professionals on the business enablement team or other cross functional teams.
  
  

Other

• Support the team’s marketing strategy by maintaining marketing materials, including digital and social media platforms, and planning client events and seminars.
• Actively engage in available training and education programs – including firm strategic priorities, professional development and staying current on policies, procedures and new platforms and attend scheduled targeted/monthly field service professional and/or training calls.
• Perform additional administrative duties that support Financial Advisors in daily business practices a determined by the centralized support model developed by the Business Enablement Team.
• Proactively participate in firm initiatives directed by local management.
• Regularly seek opportunities to use firm resources for peer sharing and collaborating with Financial Advisors.
  
  

EDUCATION, EXPERIENCE, KNOWLEDGE, And SKILLS

• 5+ years of Financial Services Experience with Full-Service Wealth Advisors and Clients - preference will be given to candidates who are currently registered with CIRO as an Investment Representative or a Registered Representative or have been registered within the past two years with CIRO in either registration category – IR or RR.
• Options & Insurance licensing an asset
• University degree or College diploma preferred.
  
  

Knowledge/Skills

• Strong industry, product, and wealth management procedures knowledge.
• Exceptional writing, interpersonal and client service skills.
• Detail oriented with superior organizational skills and ability to prioritize tasks.
• Strong computer skills and knowledge of Microsoft Office products, Dataphile, Salesforce, Thomson One, and SharePoint.
• Team player with the ability to collaborate with cross functional teams.
• Ability to work in a fast-paced, evolving environment.
• Goal oriented, self-motivated and results driven.
• Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, fee-based and managed accounts.
• Enjoys wearing many hats, rolling up sleeves and getting things done.
• Self-motivated / self-starter with excellent work ethic, and a high degree of professionalism and accountability.
• Creative problem solver with demonstrated ability to manage multiple priorities with short deadlines.
  
  

What You Can Expect From Morgan Stanley

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

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Licensed Sales Associate / Client Service Associate (Investments)

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