Objective
The LPN is expected to perform a variety of duties that relate to client care, delegations, on call, overnights and weekends.
Primary Responsibilities
- Reflect the core values of Alberta In-Home Care Ltd., (d.b.a. an independently owned and operated Home Instead franchise).
- Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
- Work with other team members to coordinate various aspects of a client’s care.
- Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.
- Create and maintain client and responsible party records documenting all quality assurance meetings.
- Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
- Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and CAREGivers, and referral providers/care providers.
- Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
- Maintain regular attendance at the office to execute job responsibilities.
- Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
Secondary Responsibilities
- Participate as needed in all CAREGiver meetings.
- Perform any and all other functions deemed necessary.
Education/Experience Requirements
- LPN
- One year experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered.
- Must possess a valid driver’s license.
Knowledge, Skills And Abilities
- Must have an understanding of and uphold the policies and procedures established by Alberta In-Home Care Ltd., (d.b.a. an independently owned and operated Home Instead franchise).
- Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
- Must have the ability to work independently, maintain confidentiality of information and meet deadlines.
- Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills.
- Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures.
- Must demonstrate knowledge of the senior care industry.
- Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work.
- Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community.
- Must have the ability to present a professional appearance and demeanor.
- Must have the ability to operate office equipment.
- Must be patient and congenial on the telephone.
- Must have computer skills and be proficient in Excel and Word.
- Must have the availability to work evenings or weekends as required.
- Must have the ability to perform duties in a professional office setting.
- Must have the ability to work as a part of a team.