Licensed Optician-Winnipeg, MB-LensCrafters

EssilorLuxottica; Winnipeg; On-site; CAD 50,000 - 75,000; Full time

Job summary

At LensCrafters, a leader in vision care, we seek a Licensed Optician passionate about delivering exceptional customer service. In this role, you'll fit and customize eyewear while supporting our team with extensive optical knowledge and exceeding customer expectations. Join us in providing quality sight solutions and grow your career within the optical industry.

Qualifications

• Optical dispensing experience required.
• Knowledge of current store merchandise preferred.
• Familiarity with new technology and POS systems.

Responsibilities

• Deliver exceptional customer service and fit eyewear accurately.
• Assist with complex product needs and prescriptions.
• Maintain store appearance and adhere to company procedures.

Skills

Customer service skills

Communication

Listening

Team building

Basic math skills

Selling skills

Education

High school diploma or equivalent

Tools

POS systems

Computers

Calculators

Job description

At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.

By joining our team, you'll learn about the optical industry while developing customer service and sales techniques to grow in your career.

LensCrafters is the largest optical retailer in North America with over 1,000 stores. As part of Luxottica, an industry leader, our high standards of quality have made LensCrafters a leader in vision care for over 35 years.

The Licensed Optician delivers the brand value proposition and helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service and perfectly crafted high-quality eyewear that exceeds expectations.

MAJOR DUTIES & RESPONSIBILITIES

• Welcome all customers and set expectations
• Custom fit glasses and precisely place prescriptions in lenses
• Act as a leader in optical knowledge
• Take and record measurements; accurately adjust and fit eyewear with attention to detail; ensure finished eyewear meets standards and customer needs
• Assist the team with complex product needs and prescriptions
• Use technology accurately and thoroughly despite time pressures and customer volume; possess exceptional product knowledge and use appropriate tools
• Be proactive in exploring root causes of issues; forward-thinking; ensure customer satisfaction and exceed expectations; solution-oriented
• Multi-task, prioritize, and manage time effectively with competing priorities
• Achieve results on brand KPIs and competencies
• Maintain store appearance; keep the store clean, attractive, and organized
• Report safety opportunities; demonstrate safe work practices
• Be resourceful and self-motivated with a desire for continuous learning, improvement, and results
• Adhere to company policies and procedures, including discounts, promotions, and inventory management

BASIC QUALIFICATIONS

• High school diploma or equivalent
• Optical dispensing experience
• Strong customer service skills : communication, listening, and team building
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Selling skills, including ability to use and carry an iPad / tablet
• Familiarity with POS systems, computers, and calculators
• Willingness to embrace new technology and change